CME Group is currently looking for a Customer Portfolio Summer intern.

This candidate will assist the Customer Experience Research and Design team on day-to-day activities in support of a variety of initiatives for our Portfolio. We are looking for a highly organized and tech-savvy student to join our team. In this role, you will work closely with the Lead UX Researcher and the Product Owner to support the efficiency of our research operations. This is an ideal opportunity for a proactive individual who enjoys managing data and wants to learn how to facilitate seamless workflows in a professional UX environment.

Principal Accountabilities:

• Support Research sessions: Draft research scripts, manage notes and recordings, session analysis and report creation to derive insights from customer research.
• Insight and Friction analysis: Collect, map and analyse customer friction points, define opportunities and insights.
• Participant Management: Assist with the recruitment process for user research studies, including screening participants, scheduling sessions, and managing communication. You will help maintain our centralized participant database to ensure data integrity.
• Knowledge Management: Support the management of the UX research repository, ensuring findings and raw data are consistently organized, tagged, and easily accessible for the team.
• Tool Support: Assist in the administration of UX research tools (such as Maze, Dovetail, or Qualtrics) by helping to manage configurations and user access.

Skills / Software Requirements:

• Research & Data Experience: Previous exposure to or experience in managing research projects and organizing data (academic or professional).
• Organizational Skills: Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple tasks.
• Technical Aptitude: High level of tech-savviness with the ability to quickly learn and adapt to new software and platforms.
• Communication: Strong verbal and written communication skills, with the ability to clearly articulate information to internal teams.
• Learning Agility: A fast learner with a strong desire to understand UX research operations and contribute to the team's success.

Preferred (Bonus Skills)

• Familiarity with UX research methodologies and Agile environments is a plus.
• Experience with tools like Qualtrics, Maze, or database management software.

Education:

• Currently enrolled in an undergraduate or graduate program (Psychology, HCI, Information Science, Business, or related fields).

Location:

• This role will be full time, and Chicago-based.

#EarlyCareers

CME Group is committed to offering a competitive pay package for our employee interns. The pay range typically applicable to our intern roles is $21.10--$35.14. Actual pay offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education, location of the internship, and the internship area of focus. Through our benefits program, we offer our employee interns the opportunity to participate in select offerings. This includes our comprehensive health coverage and a mental health benefit.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here .

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

Learn more here: https://www.cmegroup.com/careers.html