Job Description

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking an IT SUPPORT ANALYST I for its Information Technology, Infrastructure and Operations department located in San Francisco. 

We are looking for a well-organized professional with exceptional customer service skills to support our local office of approximately 500 people.  This position reports to the Local IT Site Manager.

WHAT YOU'LL DO

• Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, Office suite) 
• Manage local infrastructure (servers and network) when required 
• Ensure Security team best practices application for workstation, proper meeting room configuration, follow-up on issues and requests   
• Build and install the new employees work environment 
• Interact with external vendors regarding repair of hardware 
• Drive change and strive to improve IT policies and processes in the studio 
• Support for events (training, marketing etc.)  and support teams during moves
• Maintain the asset inventory 
• Update knowledge base with newly diagnosed problems 
• Carry out all other related tasks

Qualifications

WHAT YOU'LL BRING

• 2+ years of experience in technical support to end users
• Great sense of customer service, team spirit 
• Good dexterity and ability to perform manual labor 
• Good listening, communication, and organizational skills 
• Ability to make decisions quickly, work effectively in a fast-paced changing environment, and work autonomously  
• Expertise in PC and laptop support and latest hardware news 
• Excellent knowledge of Microsoft operating systems and Microsoft Office suite 
• Good English skills (spoken and written), knowledge of printing materials, Mobile support, networking, cabling, SCCM, Active Directory
• Linux knowledge, knowledge of multimedia equipment, Agile methodologies, and scripting ability (batch files, VBScript, PowerShell), Mac OS X knowledge are all asset

Additional Information

WHAT YOU'LL GET

• Medical, dental, and vision coverage
• Employer HSA contribution (with enrollment in a HSA eligible medical plan)
• 401k match
• Paid vacation, holiday and sick time
• Fitness, physical, and eSports challenge reimbursements
• Rocket Lawyer online legal service membership
• Paid parental leave
• Paid time off to volunteer
• Pawternity – paid time off to bond with a newly adopted pet
• Sabbatical leave available after 5 years of employment
• Generous discount on new Ubisoft games

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.