Job Description
Ubisoft, a global leader in the video games and entertainment software industry, is seeking a highly talented, self-driven, detail-oriented, strategic and creative Data Specialist to support its Customer Support Analytics functions.
The Data Specialist will be responsible for gathering, structuring, and analyzing data to derive compelling insights to help elevate current practices and to help foster a data driven mindset. This includes the design and management of data collection and analytics solutions, and analysis of the performance of customer support initiatives and their effect on player experiences. The Data Specialist will be a key stakeholder in the automation efforts for customer support including involvement with new and existing chat bot initiatives, player and agent process measurement/enhancement, and assisting with machine learning endeavors.
CORE HOURS: 9am – 6pm (Monday – Friday)
LOCATION: Cary, NC, US location
BENEFITS: Comprehensive and competitive benefits package available (paid holidays, wellness days, vacation time, _paw_ternity, volunteer days; medical, dental, vision, disability, 401k match; fitness, esports, and tuition reimbursement)
RESPONSIBILITIES:
QUALIFICATIONS:
Additional Information
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.
Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
All your information will be kept confidential according to EEO guidelines