Job Description
The mission of the Player Experience department is to maximize Ubisoft players satisfaction, through direct and personalized communication, dynamic community management, as well as quick resolution of player incidents.
The Player Experience department is structured around 5 entities: Community Development, Customer Support, esports, Customer Experience and Program Management.
The mission of the latter is to facilitate the collaboration within the Player Experience team and between the Player Experience teams with Ubisoft partners through process and organization in order to unify and enable the best player experience. We are working hand in hand with Europe, Middle East Africa Player Experience Program Management team.
Within a global, high-visibility environment, the SR. HELP PROGRAM MANAGER works closely with Business, IT and Production departments to serve as the program’s point of contact and to drive the organization, project management, tracking and delivery of a multi-project program. The Help program supports and evolves positive customer experiences for players within the Ubisoft ecosystem. This is a mission for a results-oriented, confident PM with the ability to communicate effectively, encourage sound decision-making, and guide the teams you work with to successfully deliver on commitments
WHAT YOU'LL DO
MANAGE PROGRAM INFRASTRUCTURE
PROGRAM TRACKING
COMMUNICATIONS
STAKEHOLDER MANAGEMENT
Work closely across cross-functional teams to develop, design and scale programming across geographies
Qualifications
WHAT YOU'LL BRING
NICE TO HAVE
Additional Information
WHAT YOU'LL GET
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.
Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.