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Temporary IT Support Analyst

Ubisoft

Temporary IT Support Analyst

Morrisville, NC
Full Time
Paid
  • Responsibilities

    Job Description

    Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a TEMPORARY IT SUPPORT ANALYST for its Information Technology, Infrastructure and Operations department located in MORRISVILLE, NC. We are looking for a well-organized professional with exceptional customer service skills to support our local office of over 200 people.  This position reports to the Manager of IT Infrastructure and Operations located in San Francisco.

    RESPONSIBILITIES

    • Monitor Infrastructure and Operations Request Queue
    • Provide 1st Level Technical Support
    • Prioritize Incidents and Requests
    • Assign Tickets to other team members that requires 2nd Level Technical Support
    • Provide 2nd Level Technical Support when not managing the queue
    • Windows and Mac OS , Office for Windows and Mac
    • PC and Mac Hardware support
    • Maintain Desktop and Laptop Imaging Process
    • Image and Deploy new hardware
    • Employee provisioning and de-provisioning
    • Audio Visual Equipment Support, Conference Room and Event Support (Gaming Consoles, Plasmas, Gaming PCs, Life-size 220 Conferencing System, Skype for Business Integration)
    • Printer Support
    • Execute IT side of employee moves
    • Asset Management: Maintain accurate records of PC and laptop serial numbers and base configuration in ServiceNow
    • Recommend new technology and process improvements to other IT-Team members as required to improve operational efficiency.  
    • Assist with onsite/offsite support for Ubisoft events (must be willing to work outside of normal business hours including weekends)
    • Active Directory Object Administration
    • Skype for Business integrated VOIP Telephony Support
  • Qualifications

    Qualifications

     

    • 3-5 YEARS MINIMUM RELATED EXPERIENCE REQUIRED
    • Advanced knowledge of Microsoft applications required
    • Install, deploy, and upgrade to Windows 10, including ensuring hardware and software compatibility.
    • Configure pre-installation and post-installation system settings, Windows security features,
    • Maintain systems, including monitoring for and resolving performance and reliability issues.
    • Must have ability to communicate well with personnel at all levels of the organization.
    • Strong analytical and problem solving skills

     

    Additional Information

    Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.  

  • Industry
    Financial Services