Fraud Analyst United Heritage Credit Union 16 reviews - Austin, TX 78746 Location: 2009 S. Capital of Texas Hwy, Austin, TX 78746 United Heritage Credit Union - Serving Texas for over 60 years Founded in 1957, we are an Austin-based credit union with over $950 million in assets, 12 bank branches located throughout Austin and Tyler, Texas, and about 210 employees. Our employees voted us as one of the Austin-American Statesman's Top Workplaces six consecutive years. UHCU goes above and beyond to cultivate a culture of integrity and innovation. Come join this award winning team to see what makes UHCU a great place to work! Who is the Fraud Analyst... We are looking for a self-starter with the ability to identify early-stage fraudulent schemes through researching and investigating cases to join our newly created Fraud team. You will be working closely with the Senior Fraud Analyst for guidance on cases as needed. You must have strong organization skills and be detail focused. Nimbleness, team-orientation, a passion for security and member support are essential. Under the direction of the Fraud Manager, the Fraud Analyst will be responsible for evaluating the circumstances of routine and/or early-stage fraudulent schemes. You will identify trends and patterns through researching fraudulent activity in order to make recommendations about the cases and future measures to mitigate risk and losses. The responsibilities include identifying and reporting first party fraud, third party fraud, deposit fraud, loan fraud, payment channel fraud (including online cybercrime), identity theft and elder abuse claims. Essential Functions: * Reviews established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed. * Serves as the first point of contact to research routine and/or early-stage leads of reported or suspected fraud for the credit union. * Processes routine debit card fraud claims for members by conducting fraud/dispute interviews with members. * Reviews outgoing wire alerts generated by the AML/fraud monitoring software to mitigate fraudulent wire activity. * Assists members with completion of fraud/dispute forms, completing internal forms for insurance coverage and managing chargeback processing as applicable. * Escalates high risk cases and effectively communicates investigation findings to Senior Fraud Analyst as necessary. * Provides continuous analytical support with various types of ongoing fraud investigations. * Ensures proper controls are in place for the detection and prevention of suspicious activity to include the use of automated systems, reports, and other technological tools. What you will need to succeed: * Ability to manage member conflict, communicate effectively, and research and reconcile accounts. * Self-starter who is highly motivated. * Ability to work under stressful conditions. * Ability to pay attention to details and be organized. * Strong working knowledge of Microsoft Excel preferred. The Requirements: * Minimum of 2-3 years' experience in financial services operations, compliance, or fraud investigations with a financial institution, credit related company, or law enforcement. * Experience within all deposit and payment channels, including checks, wires, ACH, electronic banking, debit cards, identity theft, and elder financial abuse/exploitation strongly preferred. * Minimum of 1 year experience in financial services with a financial institution, credit or payments related company preferred. * Bachelor's Degree in business, finance, criminal justice or related field preferred or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. 12 hours ago - save job - original job Apply Now Please review all application instructions before applying to United Heritage Credit Union.