Operational Trainer UnitedHealth Group 12,315 reviews - Las Vegas, NV 89105 UnitedHealth Group 12,315 reviews Read what people are saying about working here. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Changing the world takes dedication like you'd never believe. And we've got 260,000 people giving it all they've got every single day. As an Operational Trainer, you'll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forward. If you're up for the challenge, join us now and find out what it is like to have the support and resources of a Fortune 6, industry leader. Primary Responsibilities: * Leads training using established curriculum. * Leads operations training for new-hires and current employees. * Conducts instructor led training using classroom and web based environments. * Acts as an operational resource for others. Provides explanations and information to others on difficult issues. * Works on ad hoc projects and events. * Documents procedures for end user completion of tasks. * Extensive work experience within own function. * Plans, coordinates, schedules and communicates trainings and materials to staff. * Creates and teaches operational trainings for department needs. * Applies knowledge/skills to a range of moderately complex activities. * Demonstrates great depth of knowledge/skills in own function. * Sometimes acts as a technical resource to others in own function. * Proactively identifies solutions to non-standard requests. * Solves moderately complex problems on own. * Works with team to solve complex problems. * Plans, prioritizes, organizes and completes work to meet established objectives. * May coordinate work of other team members. Requirements: * High School Diploma / GED or higher * 2+ years of training experience in a field such as Insurance, Finance, Billing, or Claims * 1+ years of soft skill training experience * 1+ years of procedural (technical) document writing experience * Proficient in Microsoft Word (editing and creating documents), Microsoft Excel (ability to use for spreadsheets), and Microsoft PowerPoint (ability to visually show data through creation of presentation) Assets: * Bachelors degree (or higher) * Quality Assurance and / or auditing experience * Lead and / or coaching experience * Curriculum development experience * Public speaking and presenting experience * Ability to direct, coach, support, delegate, and collaborate with other peer leaders * Working knowledge of Facets, Macess, and Siebel Soft Skills: * Professional and positive display of compassion and commitment to service excellence * Excellent time management, organizational and prioritization skills to balance multiple priorities * Effective interpersonal, influence, collaboration and listening skills for success individually and in a team setting * Excellent verbal and written communication Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group - 20 hours ago - save job - original job Apply Now Apply On Company Site Save this job