UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing YOUR LIFE'S BEST WORK.(SM)
When you're setting the pace for change, it's not only challenging, it's exhilarating. We're building new health care solutions right and left and shaping the system as we go to help millions live healthier lives. That's why we need Business Analysts who can keep up and dig deep. When you join us, you'll drive processes and improvement initiatives that have an impact on healing the health system. Sound like your kind of challenge? Join a Fortune 5, industry leader and find out how you can be a part of something life changing for millions.
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.
PRIMARY RESPOSIBILITIES:
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Review and respond to digital survey feedback on a daily basis
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Monitor experience metrics for assigned portfolio
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Troubleshooting common issues with a product or service
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Perform outreach by email or call to the survey respondant to gather more information to diagnose and resolved the issue (Inner Closed Loop)
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Work with business partners to resolve technical issues and/or assit by educating the user on how to use the portal
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Facilitate working session with business partners to review/remediate enhancments and break/fixes in the portal
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Track and Trend systemic issues using the teams database and digital calendar (Outer Closed Loop)
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Leverage customer experience software and tools to identify trends and opportunities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
REQUIRED QUALIFICATIONS:
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High school diploma or GED
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Proficient in office products (Word, Power Point, Excel)
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3+ years business experience in Healthcare Operations (e.g, claims, eligibility, call center, prior auth, contract management, etc.)
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1+ year working as a Business Analyst, Systems Analyst or similar role
PREFERRED SKILLS:
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NDB Knowledge
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COSMOS/UNET/CSP knowledge
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ICUE knowledge
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CDB (Consumer Database) knowledge
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UHC portal experience
SOFT SKILLS:
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Being accountable
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Delivery results
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Positive attitude
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Hard-worker with a get-it-done right mentality
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Responsive and consistently meets deadlines with exceptional throughput
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Communicates clearly, able to work with multiple personalities across all functional areas and levels
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Self-directed; manages time well and competing priorities
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Respectful of and passionate about helping others
CAREERS WITH UNITEDHEALTHCARE. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do YOUR LIFE'S BEST WORK.(SM)
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $53,300 to $95,100. The salary range for Connecticut / Nevada residents is $58,800 to $104,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: business process analyst, remote, telecommute, work from home, work at home, WFH, WAH, hiring immediately, #RPO
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