Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

PRIMARY RESPONSIBILITIES:

• Analyze and investigate
• Provide explanations and interpretations within area of expertise
• Provide local and remote technical support for United Health Groups shared desktop applications
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize own work to meet deadlines
• Provide explanations and information to others on topics within area of expertise

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma or GED equivalent
• 3+ years of experience with PC operating systems including Windows 7, 8 & 10
• 3+ years of Desktop support experience
• 3+ years of Technology Support experience
• Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• Experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Experience with service ticketing / tracking systems 
• Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)
• You will be asked to perform this role in an office setting or other company location
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree (or higher)
• Microsoft Certifications 
• Information Technology Certifications (CompTIA A+ or Network+)
• Experience using Bomgar and Altiris
• Experience in a Call Center or Customer Service role
• Mobile device support experience (Android and IOS)
• MAC support experience (iPad and iPhone)
• Wireless networking experience
• Experience with ServiceNow

SOFT SKILLS:

• Written / verbal communication skills
• Enjoys challenging troubleshooting situations and pays attention to details
• Highly motivated individual with excellent consumer facing skill - sets
• Must be a self - starter and able to work independently while being part of a decentralized team

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Ability to lift up to 30 lbs

UNITEDHEALTH GROUP IS AN ESSENTIAL BUSINESS. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. _

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. _

Keywords: technology, PC, support, Windows, technology support, service, Microsoft, technical, Networking Principles, Internet Protocol Suite, Local Area Networks, Wide Area Networks, Optum, Eden Prairie MN, hiring immediately, #RPO

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