Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The Unsecured Lending business provides comprehensive credit card solutions to the affluent and global mobile customers of HSBC’s Wealth and Personal Banking (“WPB”) unit. The Unsecured Lending Digital Servicing Product Manager manages all aspects of our card servicing and rewards platforms (e.g., eCS, Rewards platforms (Podium and MRS), Fiserv, Idemia, Naehas). The Manager works closely with the Card Product Manager, IT and third party vendors to develop, test, deploy, and maintain various Card and Rewards services and processes, and projects which contribute to meeting the program’s growth, spend and balance goals.

Here’s what you can expect:

As the Unsecured Lending Digital Servicing Product Manager you will demonstrate a deep strategic understanding of the U.S. retail unsecured lending environment, proven success in developing, executing, and supporting digital business solutions, and a high degree of self-motivation and excellent communication and problem-solving abilities. Identify and lead the development and introduction of new card servicing, rewards, customer communications and engagement services and platforms as well as product capability enhancements. Develop strong partnerships with colleagues in data, analytics, CRM, customer, marketing, digital, and distribution teams to deliver all targeted objectives.

For this role, HSBC targets a fixed pay range between $68,900 and $103,300.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Proven and progressive record of product and/or project management experience, specifically proven financial services industry-specific experience, management consulting experience, or equivalent.

• Strong knowledge of credit card products and services.

• Working knowledge of Fiserv Card platform (“Optis”) and digital servicing platform (“eCS”) preferred.

• Strong problem solving, project management, time management, strategic planning, communications, analytical, decision-making, and influencing skills.

• Demonstrated ability to lead and respond positively to change and flexibility when addressing shifting or competing priorities.

• Ability to effectively influence and communicate within large and complex organizations and at senior levels within the organization.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.