Customer Experience Associate (Contract Position) Upstart 6 reviews - Menlo Park, CA Upstart strives to deliver an excellent customer experience while helping borrowers achieve their financial fitness goals. As the face of Upstart, Customer Experience Associates guide borrowers through the application process over the phone, chat and email. You work alongside an intelligent and motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment. Heres more about what youll be doing: --------------------------------------------------- * Deliver an outstanding borrower experience by guiding borrowers through the application process through inbound and outbound phone, chat, and email support * Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers * Other projects as assigned Requirements: ------------- * BA / BS degree with a strong academic record * 1+ years of experience in customer service, phone support, loan underwriting or similar * Passion for delivering a great customer experience * Strong communication skills (written and verbal) and ability to empathize with others * Impeccable judgment and acute attention to detail * Track record of high-performance * Familiarity with underwriting loans, financial statements, tax documents and payroll is a plus Details about Applying: Since Upstart is growing tremendously, were always actively filling this role on a monthly basis. We will review every application in consideration for now or future roles. Therefore, there is no need to apply to this position multiple times. 9 hours ago - save job - original job Apply On Company Site Other jobs you may like Sales Director, Customer Experience OpenText San Mateo, CA 13 days ago Customer Experience / Project Supervisor ISS Facility Services Palo Alto, CA 19 days ago Easily apply Customer Experience Manager Rubrik Palo Alto, CA 30 days ago Director of Customer Experience Imperva Redwood City, CA 21 days ago Customer Experience Program Manager, Video Co... Logitech Newark, CA 10 days ago * Customer Experience Associate jobs in Menlo Park, CA * Jobs at Upstart in Menlo Park, CA * Customer Experience Associate salaries in Menlo Park, CA Upstart Upstart 6 reviews Upstart is a fast-growing lending marketplace expanding access to credit on reasonable terms. Our proprietary algorithm looks beyond credit... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume