Careers Center | Customer Service Specialist Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! * Customer Service Specialist Job Locations US-CA-Santa Ana Job ID 2019-1431 Category Loan Servicing-Customer Service Type Regular Full-Time About Us Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern Californiarsquo;s Orange County. nbsp; We arenbsp;customer service driven with a ldquo;can dordquo; attitude. We offer a dynamic and friendly ldquo;business casualrdquo; work environment (jeans are ok!), competitive pay and an outstanding benefits package. nbsp; Some of our benefit offerings include: nbsp; * Medical, Dental, and Vision Insurance * Life Insurance * Short Term Disability (STD) and Long Term Disability (LTD) Insurance * Employee Assistance Program (EAP) * 401(k) Plan * Tuition Reimbursement * Paid Holidays * Paid Time Off (PTO) * And a lot more!nbsp; nbsp;At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within. About The Position The Customer Service Specialist is responsible for providing excellent service to customers and ensuring that all options to resolve customer concerns and/or requests are exhausted.nbsp; nbsp; Essential Responsibilities: * Answer inbound calls from customers through an automated dialer system and communicate account information in a professional and efficient manner. * Accept and schedule payments for customers in accordance with department guidelines.nbsp; * Participate in welcome call dialer campaigns and assist customers with any questions they may have about their new relationship with Veros Credit. Also participate in outbound call dialer campaigns. * Routinely communicate with internal departments to resolve customer concerns and route customers to the appropriate department as needed. * Evaluate the customerrsquo;s concern and/or request to determine the best solution and educate the customer on any required course(s) of action. * Update account information in accordance with established procedures and security guidelines and perform accurate account documentation. * Provide general administrative and clerical support including mailing, scanning, faxing, and copying. * Open, sort, and distribute incoming correspondence. * Prepare and submit payment deferment and due date change correspondence. * Other duties as assigned Requirements: * Bilingual (English/Spanish) required. * 1+ year(s) of experience in the customer service and/or collections field, preferably in the subprime auto finance industry. * Effective communication, negotiation, and problem solving skills. * Effective organizational skills with an emphasis on attention to detail. * Ability to read, interpret and apply federal, state and local collections regulations. * Ability to interact with others in a professional, tactful and sensitive manner. * Ability to thrive in a fast-paced work environment and to work independently and as part of a team. * Available to work a flexible work schedule and overtime as needed. * High School Diploma or GED. Veros Credit, LLC is an equal opportunity employer. Options Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com