JOB DESCRIPTION

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling emerging products and platforms that are integral to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in an increasingly digital world.

As a fast-moving, entrepreneurial team, we leverage emerging technologies to build differentiated digital payment solutions and engaging membership experiences. We work in close collaboration with leading technology companies and strategic partners to bring innovative products to market and extend the reach of the Amex ecosystem.

Amex Digital Labs is seeking a VP, Global Payment Partnerships to define how American Express participates in the next generation of digital payments. This leader will be responsible for shaping the strategy, product direction, and ecosystem engagement across wallets, tokenization, AI-enabled payments, and commerce platforms, and overseeing a team managing ongoing requirements for digital wallet management.

Unlike traditional business development roles focused primarily on partner management and deal execution, this role will also work closely with the Product, and external partner leads. The successful candidate will influence roadmap decisions, shape platform capabilities, and ensure American Express wallet payment credentials can be seamlessly embedded across emerging commerce experiences. Partners in this portfolio include Apple, Google, PayPal, Meta, among others.

RESPONSIBILITIES

• Develop and execute partnership strategy, deal and contract needs, and manage partner ecosystem across wallet, PSP, and big tech ecosystem.
• Drive strategy and decisioning with Labs Product team and Partner organizations based on understanding technical requirements, tradeoffs and emerging tech.
• Identify emerging payment and wallet opportunities and prioritize partner roadmaps with an understanding of product resource and technical capabilities and a focus on accelerating product adoption and growth.
• Define the long-term ecosystem strategy for wallets, tokenized payments, provisioning, and the portfolios AI-enabled payment experiences.
• Solution with product organization, Lab’s Agentic Commerce team and external partners to develop strategic frameworks for how Amex cards in digital wallets participate in emerging AI and agentic commerce ecosystems.
• Influence partner selection and go forward plans based on deep understanding of AXP and partner technical infrastructure.
• Lead relationships with strategic ecosystem partners including Apple, Google, Amazon, PayPal, and emerging commerce platforms.
• Partner with Labs Product and AXP network teams to define APIs, tokenization approaches, identity models, and future ecosystem requirements.
• Influence partner roadmaps and strategic product decisioning to inform go-forward wallet strategy and development.
• Build technical product partnership understanding across the organization.

QUALIFICATIONS

• 10+ years in partnerships, technology, product, or strategy roles.
• Understanding of payments, wallets, APIs, tokenization, and commerce platforms.
• Ability to influence product strategy and technical roadmaps.
• Experience operating at the intersection of Product, Engineering, and external partners is ideal.
• Proven experience taking strategy through to execution.
• Prior leadership experience hiring, coaching and leading a team to deliver work products.
• Deep curiosity about emerging technologies and evolving business models.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.