VP - SERVICENOW BUSINESS ANALYST

Join Mizuho as a ServiceNow Business Analyst!

Mizuho IT is looking for a well-experienced ServiceNow business analyst to join its growing organization. This is a challenging position requiring strong subject matter expertise in Service Now feature capabilities. A good understanding of IT Service Management and related disciplines is also required. The candidate must be technically proficient, able to multi-task well, explain solutions clearly, be well organized, and have the ability to work independently with minimal oversight.

The Mizuho ServiceNow team is responsible for delivering upgrades, bug fixes, enhancements and operational support to the ServiceNow platform. Working closely with our customers, the team delivers enhancements in an agile manner, working in sprints and regular release cycles. The team sets the direction for continuous improvement in service delivery by working with stakeholders to deliver improved automation, service management processes and end user experience. The team is also focused on ensuring program and project delivery commitments are met with high quality, minimal defects and that the ServiceNow platform remains operationally stable.

JOB KNOWLEDGE AND FUNCTIONAL RESPONSIBILITIES:

Service Management Transformation projects

• Participates in design, test and transition Service Management and Service Integration solutions within the Now Platform

• Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization

• Provides ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams

• Designs and execute E2E trainings and UAT.

Service Management Implementations

• Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers,

• Captures customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Service Management Remediation projects

• Assists Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.

Certifications required

• ITIL Foundation+

• Scrum certified (desirable)

• ServiceNow Certified System Administrator (must have)

• Must have the ability to:

  • Be a team player and collaborate with cross-functional teams across the organization

  • learn quickly and draw meaningful conclusions from independent research

  • manage multiple simultaneous priorities and deliverables

  • understand and analyze business and IT requirements and provide appropriate solutions

QUALIFICATIONS:

• BS degree in Information Systems, Computer Science, Computer Engineering or equivalent.

• Graduate degree in Computer Science or related field, or MBA a plus.

• At least 5 years of proven track record as a ServiceNow Business analyst (must understand business rules, client scripts, and workflows) with a deeper understanding of ServiceNow best practices and trends

• Experienced in customer service / IT Operations roles to own incidents and guide the support teams on the technical front

• Excellent communication and documentation skills

• Must be familiar with ITIL and ITSM support processes and terminology.

• Experience in IT Service Management design, transition or operations processes

• Experience in business analysis and configuration or administration of 2+ modules of Service Now Platform

• Understanding Scrum Methodology

• Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision

• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members

• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,

• Facilitation skills to assist in gathering requirements in workshops and provide training to clients and internal team members

• Use of industry recognized technologies in order to facilitate work environment

• Demonstrated experience in communicating across all levels of an organization, at the most senior levels

OTHER REQUIREMENTS

In accordance with New York City law, employees based in Mizuho’s New York City office are required to be fully vaccinated against COVID-19 to work on-site (unless a legally-required accommodation has been approved). Mizuho has in place a pilot remote working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.

COMPANY OVERVIEW

Mizuho Americas is a leading financial institution comprising several legal entities, which together offer clients corporate and investment banking, financing, securities, treasury services, asset management, research and more. Mizuho’s operations in the Americas connect a broad client base of major corporations, financial institutions and public sector groups to local markets and a vast global network. Mizuho Americas is an integral part of the Japan-based Mizuho Financial Group, Inc. (NYSE: MFG), which is comprised of offices in nearly 40 countries, approximately 60,000 employees, and assets of more than USD 1.8 trillion. Learn more at mizuhoamericas.com.

Mizuho Bank Ltd. offers a competitive total rewards package.

We are an EEO/AA Employer -M/F/Disability/Veteran.

We participate in the E-Verify program.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

We are a leading global bank, with one of the largest customer bases in Japan, and a global network of financial and business centers. We continue to pride ourselves on our "customer first" principle as a centerpiece in servicing both our individual and corporate customers, with the goal of becoming their most trusted bank.