Job Description

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. CS includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network.

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs.

** Role,**

This is an individual contributor operational role, to provide support with respect to implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will enforce important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in the US and Canadian markets originating from both consumer and client complaints and targeted Visa compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management leadership with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The jobholder works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature.

_ Essential Functions_

The jobholder will ensure that clients are compliant to the rules , monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with the Visa _rules & the role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action. _

The role is responsible and accountable for,

• _Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients for _a pre-determined volume of cases to a pre-set Service Level and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.
• _Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to Visa Rules Management leadership with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise. _
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Ability to be flexible and support special projects as needed
• Establish and maintain relationships with key Clients and other entities as it relates to the responsibilities of the Visa Rules Management team. Participate in activities in relation to inquiries or actions plans as required
• Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
• To also provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and , or proposed Client or Merchant activities, and as a full project team member for assigned projects as required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

3 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 1 year of work experience with a PhD

Fluent English speaker and writer , multi-lingual capability is a plus

Excellent interpersonal, lobbying and communication skills (written and verbal)

Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issues

Strong analytical and reporting skills

Knowledge of general auditing and compliance procedures and functions

Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook

Good writing, editorial and authoring skills to convey complex topics in Plain English

Excellent attention to detail in developing compliance plans

Respond resourcefully to new priorities and challenges

Be action orientated and be prepared to act responsibly with limited information

Apply sound business analysis to limit the downstream impact of decisions

Continually attain industry knowledge, practices, concepts and strategies

Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity

Preferred Qualifications

4 or more years of work experience with a Bachelor’s Degree or 3 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 2 years of relevant experience with a PhD

Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills

Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions

Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level

Experience gathering business requirements and translating needs into successful deliverables

Excellent research and analytical skills

Ability to set priorities and manage expectations, and work both as part of a team and independently

Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network rules.

Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 78,700.00 to 100,300.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.