Job Description
WHAT'S THE JOB? As part of the Network Processing Product Development organization, you will be responsible for management of various SaaS and hosted applications, including diagnosing, troubleshooting, and initiating corrective actions, implementation, maintenance and support of Visa's Clearing and Settlement systems, which clear, settle, and deliver transactions to issuer and acquirer financial institutions globally. Through this challenging job, you will gain experience collaborating with various parts of the business in understanding requirements for system enhancements, identifying areas of improvement and implementing changes to the system where it is needed. The product that you oversee will be of the highest quality meeting all requirements within the scheduled timeframe.
WHO ARE WE LOOKING FOR? You! We are looking for a Senior Technical Analyst having experience working on Payments & Treasury applications or products . You are a great teammate, making sure that everyone on your team feels valued and is excited to work with you. Location, time pressure, distractions, none of it matters: no matter the environment, you know you can deliver and support amazing, high-performing products.
Experience and knowledge of payment products like SWIFT, FEDWIRE, END TO END PAYMENT PROCESSING, ACCOUNTING, RECONCILIATION is necessary. You lead and encourage others to take risks, be bold, and innovate in order to create exceptional products that are both seamless for our clients and consumer facing. No matter the challenge, you know you can find a solution and encourage others to think the same. You recognize when to ask for help and when to collaborate with others, working across departments and influencing in areas beyond immediate control. Above all, you are someone who takes initiative and thinks like an owner - you've defined your everywhere and lead others to find theirs all while launching Visa ahead of the game.
WHY US? Working at Visa is challenging. The problems that we face and solve and the decisions that we make affect the world. Visa is all about helping people around the world reach their Everywhere, the place where their personal, professional and financial goals intersect. As the premier payments technology company, we're proud to boast that our commerce platforms touch the lives of billions, all over the globe. If you have ambition, focus and drive, and are interested in joining a global team focused on changing the way the world pays and is paid, you'll find your everywhere at Visa.
RESPONSIBILITIES
Participates in the management of various SaaS and hosted applications, including diagnosing, troubleshooting, and initiating corrective actions.
Develop solutions to system technical issues and systems process issues. Adhere to defined software development lifecycle processes, including policy compliance, documentation, solution design, configuration management, testing, and approvals.
Analyze requirements and develop functional requirements and/or solution design documents.
Ensure adherence to customer service level agreements for Visa's Clearing and Settlement systems.
Collaborate with business, vendors and other stakeholders in problem definition, business case development, solution selection, requirement elaboration, design, development, testing, and deployment.
Develop enhancements, integrations, transport protocols, batch scripts, and modifications, including unit and integration testing plans and testing scripts; ensuring quality of technical deliverables, and collaborating with the global Quality Assurance team to define quality assurance test scope and approach.
Liaise with internal business and IT groups in performing support activities, system configuration and enhancement requests.
Interface with external software vendors for product issue troubleshooting and resolution; initiating Service Requests (SR's) as necessary with other 3rd Party Vendors.
Collaborate with technical and security architects to evaluate risk and recommend remediation.
Coordinate penetration testing activities using internal and external service providers.
Provide root cause analysis for any systems or process issues, ensuring remediation plans are devised, discussed and agreed on, and results are in permanent resolution of issues.
Clearly explain a relevant technical solution to business partners or staff, including how it is deployed, how it is used by the company, where it fits in the overall IT architecture and systems strategy.
Qualifications
BASIC
PREFERRED
7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
Experience with SaaS, externally hosted or in-house built Payment, Treasury, Cash Management systems
Experience with SWIFT & Fedwire.
Experience as an Analyst developing solution design & functional requirement documents for Payment or Treasury applications in an Agile environment.
Expert level SQL skills for data manipulation and validation (SQL Server, DB2, Oracle)
Experience working on Unix systems, writing shell scripts would be a plus.
Experience working in a multinational environment very strongly preferred
Experience working effectively with business and IT staff in multiple locations
Knowledge of functional business processes surrounding the applications with prior experience in support or implementation
Excellent problem identification, analysis and solving skills
Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly
Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users
Active listener, customer focused, relationship builder, team player
Additional Information
WORK HOURS This position requires the incumbent to be available during core business hours.
TRAVEL REQUIREMENTS This position requires the incumbent to travel for work less than 10% of the time.
MENTAL/PHYSICAL REQUIREMENTS This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
EEO STATEMENT Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.