Job Description

ABOUT THE TEAM

Network Processing Communications delivers the semi-annual business release documentation that includes the VisaNet Business Enhancements Release Global Technical Letter and Implementation Guide (GTLIG) used to communicate technical changes that may impact Visa clients and endpoints. In addition, Network Processing Communications delivers the Global Service Activation Guide (GSAG) to communicate activation, implementation, and testing activities for enhancements described in the GTLIG to internal Visa staff.

RESPONSIBILITIES

• Learn and apply Visa’s writing standards for all documentation, which includes internal documents as well as external, client-facing business release documents

• Edit documentation to adhere to grammar and mechanics rules, as well as to Visa’s writing standards

• Collaborate with authors and editors on writing and reviewing documentation

• Analyze business requirements, conceptual approaches, and technical designs to define and document the technical changes for clients and internal staff

• Collaborate with Systems architects, Product, software engineers, project managers, and customer support staff to ensure technical requirements, implementation and testing requirements are fully developed and documented

• Ensure that all technical changes are documented fully and accurately

• Collaborate with the Network Processing Communications team to produce high quality documents

• Write Business Release documentation articles in XML using a customized XML-based structured authoring tool

• Research latest technologies to help improve documentation processes for the Network Processing Communication team

• Support the team in automating innovation initiatives

• Support the team in analyzing and automating manual processes

• Write User’s Guide and train staff on the use and maintenance of the automation initiatives

• Assume responsibilities of other assigned projects

Qualifications

• Junior-level students seeking an internship for summer 2018

• Pursuing a degree in technical writing or related field

• Skilled at writing and editing technical documents

• Strong skills in HTML and CSS

• Other coding skills are a plus

• Ability to take on challenges and address problems head-on

• Strong ability to collaborate

• Highly driven and resourceful

• Ability to work in a fast-paced and dynamic environment

• Except in exceptional circumstances, undergraduate candidates who will require sponsorship for employment visa status now or in the future will not be considered for this position

Additional Information

All your information will be kept confidential according to EEO guidelines.