Job Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.   We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.   The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring very strong experience in developing technical solutions in CRM area.

ESSENTIAL FUNCTIONS:

• Design, develop, test, document, deploy, and support high quality business solutions on CRM platform
• Able to work on multiple projects and initiatives with different/competing timelines and demands.
• Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues.
• Interact with business units to define requirements/modifications and use cases. Provide recommendation on scope and scale of effort required to develop solution.
• Mentor other developers as needed and oversee programming functions to ensure that projects are securely delivered and fulfill expectations.
• Build and maintain relationship with global and virtual teams and third parties on software development and support issues.
• Must be able to understand the positioning of a solution within the company and to build a plan to effectively gain buy-in from all participants with IT and business partners.
• Identify opportunities for further enhancements and refinements to standards and processes.
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle and maintenance.
• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.
• Responsible to planning and tracking execution of preventive maintenance

Qualifications

BASIC QUALIFICATIONS

• Minimum of Bachelor’s degree or equivalent

PREFERRED QUALIFICATIONS

• Bachelor's degree in a Computer Science or Engineering discipline. Master’s Degree is a plus.
• Minimum 7 years of experience within the CRM industry.
• Significant experience in implementing Microsoft Dynamics CRM
• Experience in implementing CRM integrations to other systems using web services
• Very Strong .Net coding skills, database coding skills
• Significant experience in development and support of Microsoft Dynamics CRM applications.
• Experience in leading medium to large development teams that are co-located globally with a 24 x 7 support coverage model.
• Experience with architecting, developing and supporting highly scalable, highly available, highly secured systems.
• Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
• Highly organized. Expert creating plans, measuring, and communicating results.
• Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view.
• High-energy, composure, and appropriate sense of urgency.

Additional Information

PHYSICAL REQUIREMENTS

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

WORK HOURS:

• Incumbent is expected to work during core business hours and regular supports international internal customers.

TRAVEL REQUIREMENTS:

• This position requires the incumbent to travel for work >5% of the time

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.