Job Description

ESSENTIAL FUNCTIONS:

End User Services (EUS) group in Corporate IT is responsible for providing end user support to Visa staff. These include workstation (both physical and virtual), mobile wireless devices, voice & video equipment, workstation engineering, helpdesk services, and various other end user server solutions like Exchange, VDI and Endpoint security tools.

Qualifications

BASIC QUALIFICATIONS:

• Minimum of 6 months of work experience or a Bachelor's Degree
• Provide excellent customer service. 
• Ability to support, and explain technical concepts to users at various levels of technical proficiency
• Effectively manages difficult or volatile situations
• Effective problem solving
• Ability to effectively perform issue isolation and resolution in order to minimize downtime
• Ability to schedule and prioritize 
• Able to read and understand technical manuals, procedures, and OEM guides
• Excellent interpersonal skills
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Ability to learn new technologies and procedures quickly
• Ability to communicate effectively with wide variety of users, and technical teams
• Technical writing.

PREFERRED QUALIFICATIONS:

• Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
• Support and troubleshooting of Windows 10, Windows 7, MS Office 2016/2013 suite and Outlook, macOS, iOS, Android
• Networking connectivity knowledge and troubleshooting
• Installation, configuration, and support of local and LAN printers
• 2-4-year experience as technician supporting over 100 users

OTHER REQUIRED CHARACTERISTICS:

• Self-motivated
• Results-oriented
• People-oriented
• Team Player
• Strong interpersonal abilities – must project credibility and integrity
• Goal seeker
• Inquisitive
• Creative
• Detail oriented
• A great listener
• Flexible with hours

Additional Information

WORK HOURS:

This position requires the incumbent to be available during core business hours.

MENTAL/PHYSICAL REQUIREMENTS:

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”