IT100 - Network Operations Center (NOC) Technician Jacksonville, FL - Cascone Building - Info Technology Operations/en-US/Careers/job/Jacksonville-FL---Cascone-Building---Info-Technology--Operations/IT100---Network-Operations-Center--NOC--Technician_R0002311/apply At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.nbsp; Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. IT100 - Network Operations Center (NOC) Technician ACCOUNTABILITY STATEMENT The Network Operations Center (NOC) Technician will be responsible for manning the VyStar 24x7x365 data center network operations desk. This position will handle Level 1 and greater troubleshooting for many areas including: Windows Server, LAN/WAN Networking, SAN, Security, Wireless and VoIP, application monitoring, mainframe operations and batch processing operations. Position monitors the VyStar technology Infrastructure, equipment and application availability and performance. This role will be expected to closely monitor system, network and applications and assist in the resolution of high-severity outages of critical systems and IT Infrastructure. The NOC Technician will learn and utilize VyStar s current tools and reports to evaluate system alerts, health and performance in evaluating system availability. Upon indication of a major incident, the NOC technician will be responsible for contacting IT personnel to begin triage of issues. Position will report to the Manager of the NOC. This is a shift position. ESSENTIAL JOB FUNCTIONS: * Participates in a 24x7x365 Network Operation Centers (NOC) shift support. * Understands and utilizes VyStar monitoring tools to proactively evaluate system health * Configures monitoring tools per established standards. * Understands System Service Level Agreements and act on system resolution accordingly * Performs initial issue diagnosis and system restoration * Provides Tier 0 and 1 support of identified system issues. * Escalates issues and events to management and appropriate technical teams or vendors. * Coordinates escalation and support activities with 3rd parties or field engineers, utilizing vendor ticketing portals. * Participates in efforts to identify root cause and recommend improvement solutions. * Monitors execution of VyStar batch process, File Transmissions, and ACH activities. * Utilizes the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support * Reviews key reports for management including but not limited to:nbsp; system availability, service level agreements, ticket resolution and customer issues: identifying trends for proactive issue avoidance. * Actively improves system knowledge base with improved processes, standard operating procedures, and system documentation. * Other duties as assigned Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.nbsp; * Focus: Focus your full attention by carefully listening to and observing your client or member. * Connect: Consistently be friendly and approachable. nbsp;Demonstrate you care. * Understand: Listen empathetically and ask questions. (70%/30%) * Counsel: Recommend solutions based on your clients or members needs and objectives. * Advance: Ensure that member's expectations were exceeded. JOB KNOWLEDGE, SKILLS amp; ABILITIES * Must have at least 2 years of experience in an operations or network technician position. * Experience in troubleshooting, process workflow and communication skills are a requirement. * Ability to exercise independent judgment in planning, organizing, and performing network analytical tasks. * Must have excellent problem solving skills. * Knowledge of Network and Application Monitoring tools. * Knowledge of network commands and tools such as Ping, Traceroute, NSLookup. * General familiarity of IT infrastructure such as data networking (routers, switches, WAN), servers (Windows), VMWare, SAN, security, wireless, VoIP, etc. * Excellent communication and organizational skills. * Experience in Financial Services/banking or Credit Unions would be advantageous. * Ability to use Microsoft Office suite (Word, Outlook, Excel) * Must be willing and able to work shifts to support a 24x7x365 environment, including weekends and holidays. EDUCATION: * Associates degree or equivalent work experience in the field of Computer Science, Information Systems, Computer Engineering or another related field. * Minimum of two years experience in a Network Operations Center is required. * Current industry certifications:nbsp; CCNA, VMWare, SolarWinds, Security, would be a plus DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment.nbsp; The position description is intended to be an accurate account of the essential functions.nbsp; The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. This position will require rotational shifts.nbsp; Currently there are 3 daily shifts, 7 days a week.nbsp; Normal work week across these shifts is 5, 8 hours shifts.nbsp;nbsp; Posted 30+ Days AgoFull timeR0002311 VyStar Credit Union has a rich history of financial and community service to people that began in 1952. VyStar Credit Union was originally founded as Jax Navy Federal Credit Union; serving those civil service, military employees and their families at Naval Air Station Jacksonville. Over the past 65 years, we have expanded our field of service, branching out tonbsp;22 counties in Northeast Florida, changed our name, and continued to provide excellent service to our members and the communities where we live and work. Today, we are proud of our beginnings and because of our 584,000 + members; we have grown to one of the largest financial institutions in Northeast Florida ($6.9B in assets) and one of the largest credit unions in the nation.nbsp;nbsp; As a sound and forward-thinking organization, we are a unique group of people that has a common goal - to provide quality service and to excel in all we do for our members. We never forget that it's your money.