Job Description

The Workplace Experience Coordinator plays a pivotal role in fostering a workplace environment that is welcoming and conducive to innovation and collaboration. We have a commitment to making the office an energetic and appealing destination for employees and customers and this role is vital to ensuring our office culture aligns with that goal. As an on-site representative of our brand, the Workplace Experience Coordinator will be expected to carry out job responsibilities with a hospitality mindset and positive attitude.

Key Responsibilities and Tasks

• Host Services: Welcome visitors at reception and facilitate a warm introduction to the appropriate host. Provide hospitality services to waiting visitors such as information about office amenities, and food and snack options to make their visit more comfortable.

• Community Facilitator: Collaborate with employee resource groups, employee engagement teams, event teams, culinary and others to plan, facilitate, and host on-site activations that enhance the employee experience.

• Meeting Room/ Collaboration Areas Maintenance: Conduct regular checks of meeting rooms, collaboration areas, and work areas monitoring for cleanliness and general readiness, coordinating with the facilities team as needed.

• Site Tours: Conduct site tours as needed with an overview of the vision for the office and key features that support the workplace experience. Possess an in-depth knowledge of the neighborhood with the ability to make recommendations on services in the local area.

• Office Support: Collaborate with the facilities team to communicate and implement scalable operational procedures for the efficient delivery of workplace services. Partner with the communications team to support and execute community-wide updates across various platforms.

This position is on site, in- office 5 days a week

Qualifications

Basic Qualifications:
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Ideal candidate will have 5+ years in hospitality, retail, customer service, or food service management for a large corporation (10,000+ employees).
• Requires a High School Diploma, college degree preferred.
• Competence in Microsoft Office Suite

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,600.00 to 145,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.