PRIMARY OBJECTIVES:
- Reviews, verifies and funds indirect consumer loans within required timeframes.
- Ensures accuracy and compliance with consumer lending policies and procedures.
- Meets department standards and ensures effective productivity and quality levels are achieved.
PRINCIPAL RESPONSIBILITIES:
- Reviews indirect lending documentation for accuracy and completion. Completes fraud verification and funding checklist.
- Daily checks in all new loan packages that are received. Ensures that packages are properly logged in and distributed in timely manner.
- Interprets loan officer approvals and/or conditions and verifies all requirements have been met.
- Ensures quality member service is provided and minimum department standards are met.
- Resolves member complaints and concerns as they relate to the funding of indirect loans.
Not all functions/tasks are listed above; however those listed are considered essential.
Required Skills
EDUCATION:
- High school diploma or equivalent.
SKILLS & ABILITIES:
- Effective, professional written and verbal communication skills.
- Excellent member service skills.
- Thorough knowledge of Consumer Lending policy and procedures.
- Ability to deal with stressful situations with tact and diplomacy and resolve complex situations.
- Ability to work in a fast pace environment and accurately complete assigned tasks within strict timeframes.
- Excellent math skills.
- Ability to work independently and motivated to achieve goals with minimal supervision.
- Ability to interact with diverse groups of people including members, potential borrowers, branch staff and dealer personnel in a diplomatic manner.
- Proven ability to meet production goals
Required Experience
- Minimum 1 year of consumer loan processing experience.
- Experience in financial institution preferred.