Retail Services Trainer * Conducts in-person or virtual training sessions for focused on retail banking products, processes and procedures. * Assists in locating, administering and delivering training content, modules and programs for new and existing employees to optimize individual and department performance. * Assists organization with determining training needs and effective instructional methods. * Responsible for maintaining current curriculum to ensure compliance with existing policies and procedures. * Schedules and maintains training calendar. * Assists with assessing training effectiveness. * Creates necessary training materials for classes such as workbooks, job aids, exercises and reference tools. * Maintains records on all training provided. * Tracks, measures and evaluates the progress and performance of those involved in the training courses. * May select and/or develop teaching aids and facilitator reference material as required. * Some travel required. * Other duties as assigned. * Requires a high school degree and 1+ years of experience in training methods and practices, writing, communications development or other directly related experience. * Experience with retail banking processes, procedures, and products. * Some experience in course development preferred. * A combination of education and experience may meet qualifications. * Working knowledge of training techniques, practices and methodology. * Knowledge of retail banking processes, procedures, and practices. * Knowledge of banking products and services. * Knowledge of curriculum development, processes and procedures a plus. * Ability to write/rewrite training materials. * Good presentation and people skills. * Must have good computer, time management and effective communication skills, both verbal and written. * Ability to conduct and facilitate training courses. * Ability to evaluate, track and analysis training effectiveness. **Primary Location: **Utah-Salt Lake City-UT - Highland Drive **Work Locations: ** **Organization: **Zions Bank **Job Posting: **Jan 4, 2019