Customer Experience Intern

**** Based in Caledonia, MI, this unique paid internship providesreal world work experience plus the opportunity to work with Farmers leadershipand learn first-hand how Farmers supports our customers and remains competitivein the insurance industry. As a part of the Farmers Internship, you will notonly be working within the Business, you will also have the opportunity to worktogether with other interns on an exciting project, which you will present toFarmers leadership prior to the conclusion of the internship program. This is agreat opportunity to leave your mark at Farmers and make a real differencewithin the Farmers business, plus the chance to network and build lastingrelationships with students from other Universities as well as many members ofthe Farmers leadership team. Assist with the administration of usability studies: · -Schedule meetings for observers and testparticipants · -Take detailed notes during usability sessionsand agent interviews · -Log and categorize feedback from usability studyobservers · -Recruit users for usability studies includingmaking phone calls to agents · -Search through databases for agents to recruitfor usability studies and gather / record agent data · -Interview agents via phone call or webconference for project research Skills: · Excellent written and oral communication skills · Excel and Word · Analytical Majors Requested: · Project Management · User Experience · Customer Experience · System / Website Design · Marketing · Computer Science Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. **Primary Location: **United States-Michigan-Caledonia **Work Locations: ** **Job: **Strategic Management %26 Administration **Organization: **Farmers Insurance Group **Schedule: **Full-time **Job Posting: **04/09/18