Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

FX IT focuses on the support and development of systems and processes for Global Banking and Markets FX business worldwide. FX IT is currently made up of staff based in London, New York, Canada and Asia.

Here’s what you can expect:

As an eRisk IT Operations Specialist you will be responsible for production management for HSBC’s eRisk IT systems on the trading floor (primarily supporting the NY day) and manage the FX client onboarding projects. The role will be part of a Regional and Global Teams providing follow-the-sun operational to Europe and Asia, when necessary, under a DevOps IT service delivery model.

This role will be focused on:

• Providing Business facing support to the FX Trading, Sales, Quant and Middle Office desks based in New York.

• Work with the FX business, external clients and internal development team to collect and analyze requirements, provide solutions and manage client onboarding project to the Bank’s FX platform

The Bank’s primary FX trading platforms are in-house built.

The successful candidate will undertake in the following responsibilities:

• Day to day operation of FX electronic market making and order management systems

• Front line support of a 24/5.5 production of the FX systems for both internal and external clients. Incident and problem resolution, maintenance and deployment of application software

• Ensure all production incidents, service requests and problems logged and resolved in the banks systems

• Be able to provide incident and problem management

• Work closely with FX business team on preparing external client RFP (Request for Proposal) response.

• Collect and analyse requirements from external clients and FX business

• Provide end to end solutions to client and FX business and work with IT development team on technical design.

• Own client implementation and onboarding from start to end

• Support product owner on external client strategy and prioritizations

• Testing and implementation of complex solutions for sophisticated clients.

• Attend and host regular internal/external meeting (day to day communication with internal/external parties)

• Help maintain an information repository of application support material that can be accessed by support resources

• Operate as part of a shift rotation, covering the hours of 07:00 - 18:30 New York including some bank holidays

• Weekend and evening coverage as required

• Perform weekend application upgrade, configuration, and patching across multiple environments in line with requirements and procedures if required

• Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference

• Be able manage communication/relationship with 3rd party vendors

• Pro-actively Monitor alerts to respond to potential incidents in a timely fashion

• Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia

For this role, HSBC targets a fixed pay range between $92,300 and $138,400.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

• In depth knowledge in Foreign Exchange market and products

• In depth knowledge in FX and payment operations is an advantage

• Solid track record of business requirement analysis and solution design

• Solid track record of client implementation (e.g., from request for proposal to client onboarding)

• Familiar with API and the technology behind, be able to communicate with client’s IT teams.

• Must be able to clearly articulate problems and their solutions in a business-friendly manner as well as a way that developers and BAs understand. Should be an effective communicator

• Proven track record for stakeholder management

• Fluent written and spoken English is pre-requisite for the applications

• Self-motivated and willing to learn new business domain and technology

• Understanding of transactional FX products offerings (whether from HSBC or competitors) is an absolute advantage.

• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund

• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)

• Understanding of production management (ITIL) concepts

• Bachelor’s or Master’s degree ideally in quantitative field (CS/Maths/Physics/Finance) and should have good written and verbal communication skills

Essential Experience

• Graduate level computing technology qualification(s)

• Understanding of the FX trading business, FX trading, pricing and risk platforms

• Support experience in an investment banking environment working with front office staff

• Experience of working in a high pressure, continuously evolving environment

• Comfortable operating on command line only interface (UNIX/LINUX and Windows)

• Ability to navigate and extract information from various Databases: SQL, Access, Oracle, Sybase

• Knowledge of scripting and programming (esp. SQL, UNIX scripting, VBA, HTML, XML)

Essential Skills / Competencies

• Experience working in application support in the financial markets

• Scripting and programming knowledge to assist in troubleshooting

• Must be analytical and have excellent troubleshooting skills

• Willingness to take ownership for problem resolution and additional responsibilities where applicable

• Excellent written and verbal communication skills, must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams

• Customer facing skills - to be able hold one’s own in discussions with demanding front office users

• Experience managing 3rd party suppliers

• Process excellence - a passion to achieve results though effective organisation and process disciplines

• Maintain effective business partnerships with peer support & operations groups

• Ability to work unsupervised and under pressure for periods, individually and as part of a team

• Understanding of networking and TCP/IP family protocols

• Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU

Ideal Experience - Desirable although not essential for this role

• Strong investment banking background that includes application support in a front-office environment

• Understanding of Capacity Management with ability to analyse current and future performance requirements

• Working knowledge and understanding of FIX Protocol

• Proficient at Python, java

• Knowledge in messaging services including MQ/29West

• Oracle expertise

• Understanding of COLO environment model

• Experience working with Production/DR model

• Preferred experience with some or all of the following vendor products

• Geneos

• KDB

• Barracuda OMS

• Grafana/Influx DB

• SPLUNK

• Reuters TREP

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.