Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®-Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Customer Service Representative position will work with brokers, field sales, distribution centers & internal Rich Products Corporation Associates to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and Rich Products.

KEY ACCOUNTABILITIES/OUTCOMES

-Receive & respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information -Perform troubleshooting and develop permanent solutions -Process customer orders and manage order data integrity -Support maximum order fulfillment activities by collaborating with fellow CS&L associates

• Coordinate required distribution activities and notify customers regarding order fulfillment
• Develop and leverage relationships with Third Party distribution partners
• Support the Customer Service & Logistics organization with departmental projects
• Ensure customer expectations are understood and met
• Interpret company policies / procedures and enforce compliance
• Special projects as needed

• Bachelor’s degree in business or related field with 1+ year business experience to include customer service
• Strong written and verbal communication skills (interpersonal skills)
• Demonstrated problem-solving skills and trouble-shooting skills
• Demonstrated ability to multitask and work under pressure

Rich’s is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants, and bakeries around the world. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader in the food industry with a focus on everything that family makes possible.