Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®-Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Quality Assurance Team Leader supervises the Quality Assurance Technicians and is responsible for monitoring and ensuring plant products are safe, meet customer specifications, company quality, and reliability standards. Also recommending improvements in manufacturing, quality, and sanitation practices to management.

KEY ACCOUNTABILITIES/OUTCOMES

• Supervise staff, responsible for microbiological testing, and other quality control testing of plant products. Maintains weight and defect control programs in accordance with plant and company standards.

• Mentor and motivate Associates, providing training and development to optimize their performance and personal growth. Communicate performance standards to Associates, recognize and reward individual and team accomplishments, and counsel performance problems.

• Monitor the quality of all products being manufactured at the manufacturing facility and assist team leaders to correct defects. Emphasis on process control for all products. Coordinates and maintains a HACCP program for the plant.

• Assist in resolving hotline complaints about plant products and maintain necessary records regarding the resolution. May meet with vendors, customers, quality representatives, and other company staff to discuss and resolve quality issues.

• Ensure that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures. Recommend the suspension of production or the release of product when quality standards are not achieved, when appropriate.

• Responsible for localizing and maintaining formulas and product codes through Product Lifecycle Management Software (PLM).

• Support R&D with test batches, data, and sample collection.

• Complete capability reports for tests batches and send to QA Manager and R&D.

• Work with R&D to ensure timely disposition of test product.

• Train Conversion and Logistics Associates on essential laboratory tests to perform, which ensures consistent product quality. Assists in the training and observation of Associates in cooperation with other team leaders to ensure performance tests meet established procedures and to ensure that operating procedures are being followed.

• Establish monitoring procedures in the laboratory to keep track of all products placed on hold due to performance, micro, packaging, reprocess, and makes recommendations for disposition.

• Participate in or may lead internal and external quality audits of the plant. Participate in regular meetings with plant management to discuss quality improvements. Ensure that all GMP and safety standards are in compliance.

• Maintain and report required operational information to management. Ensure all quality-related information required for regulatory reviews and reporting is maintained by the plant.

• Keep abreast of latest manufacturing technologies, systems, and quality control practices. Maintain a thorough understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.

• Perform other related responsibilities, as needed, to support Rich Products Corporation's business objectives.

KNOWLEDGE/SKILLS/EXPERIENCE

• Preferred BA/BS degree in Biology, Food Science, or related field

• 3 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment

• Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment

• Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control

• Demonstrated knowledge of efficient and safe manufacturing operations to include product and Associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)

• Demonstrated ability to direct, coach, and train Associates as well as plan, monitor and schedule work

• Demonstrated ability to analyze and resolve problems

• Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment

• Proficient using Excel or other spreadsheet software

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

Rich’s is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants, and bakeries around the world. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader in the food industry with a focus on everything that family makes possible.