JOB SUMMARY AND MISSION

This position contributes to Starbucks success by providing dedicated administrative support of a confidential and complex nature to one or more executives. Handles confidential and non-routine information and carries out activities following general guidelines.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Provides administrative support to one or more executives. Effectively plans and maintains one or more executive calendars with attention to accuracy, detail and allocation of time and resources to promote productivity and successful execution of executive and team goals and objectives
• Performs general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and prioritizing, distributing and acting on mail
• Serves as a point of contact for the business unit or department. Answers questions, directs requests to appropriate partners and works with other partners effectively to exchange information. Escorts visitors
• May serve as a host for meetings and department activities
• Performs administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials. May research background material and collect data for reports, meetings, events and correspondence
• Creates various charts, tables, graphs and presentation materials, sometimes containing confidential content. Edits copy for spelling, grammar and layout
• Works with facilities department in planning and organizing team space maintenance and facilities moves
• Provides support and resources to department hiring managers for new partner setup and immersion activities
• Organizes and schedules team and department meetings, arranges for live and telepresence audiovisual equipment, sets up meeting facilities and may take meeting minutes
• May coordinate special projects or phases of special projects as assigned by manager. Ensures that the projects achieve the expected results within the specified timeframe and on budget. May direct the work of others
• Schedules executive domestic and international travel in compliance with existing policies and procedures
• Develops working relationships with executive's direct report team. May attend direct report team meetings as requested
• Actively engages with administrative team within function to share best practices, cascade communications and develop open communication paths
• Advises department in the use of the business unit or department's products and services
• Advises department in awareness of and compliance with company policies and procedure
• Supports executive and department in coffee education as a part of Starbucks core business
• Maintains regular and punctual attendance.

SUMMARY OF EXPERIENCE 

• Progressive administrative experience (3 -6 years)
• Providing support to executive level management - or equivalent (3 -6 years)
• Project management (3 -6 years)
• Fast-paced environment (3 -6 years)

BASIC QUALIFICATIONS

• High School diploma/GED or 4 or more years of US military service
• Three or more years of professional work experience
• Three plus years performing administrative assistant or coordinator job functions
• 6 or more months of experience in a role providing general administrative support for 1 or more senior-level leader
• 1 or more year(s) of experience in a role managing calendars and email in Microsoft Outlook
• Interest and availability to work fixed hours in an office environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Demonstrates confidence, composure and professionalism
• Demonstrated problem-solving skills
• Ability to balance multiple priorities and projects, meet deadlines and follow through on commitments
• Ability to communicate clearly and concisely, both orally and in writing, with attention to detail
• Ability to work independently as well as on a team
• Ability to deliver consistently high quality and professional customer service to both internal and external customers
• Intermediate proficiency in Microsoft Office Suite
• Ability to handle confidential and sensitive information
• Ability to exercise sound judgment
• Demonstrates an aptitude for learning new concepts on the job
• Knowledge of general office administration, procedures and equipment
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program