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Customer Service Data Analytics & Insights Intern

Learn more about Mondelēz International
Mondelēz International

Mondelēz International

Customer Service Data Analytics & Insights Intern

Wilkes Barre, PA
Internship
Paid
  • Responsibilities

    Job Description

    Are You Ready to Make It Happen at Mondelēz International?

    Join our Mission to Lead the Future of Snacking. Make It Matter.

    As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone- you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.

    Mondelēz International was recognized as one of the Top 100 Intern Programs in the US in 2023.

    Function Job Description

    Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from shelf to field,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

    The Data Analytics & Insights Intern role will focus on the evaluation of existing manual data and analytics processes supporting the Customer Service & Logistics organization and assist in identifying, recommending, and developing streamlined solutions to improve the effectiveness and efficiencies of the data and analytics teams. They will develop processes and solutions that enable quality decision-making and actions to improve execution and reduce technical debt.

    This role may support ad-hoc overflow and assist in project development work being performed by the Advanced Analytics team where identified.

    • Foundational knowledge in math and statistical skills, Foundational to Intermediate computer science/coding skills.
    • Foundational understanding building data models (ie star schema) based off business requirements
    • Foundational knowledge in math and statistical skills, Intermediate computer science/coding skills.

    Key Responsibilities

    • Use technical and business skills to create new analytical processes on datasets to deduce insights and solve business problems.
    • Analyze essential business requirements and transform those business needs into user stories through visualization within a given business area.
    • Leverage data analytical tools to develop data solutions that add business value.
    • Understanding of process and workflow design and management and ability to translate them into tools and technology.
    • Review exiting reporting practices to identify and implement automation opportunities
    • Support the business analytics agenda in conjunction with analytics team leaders.
    • Supports analytical activities and delivers analysis outputs, in accordance with business needs and conforming to agreed standards.

    Requirements and Preferred Qualifications

    • Pursuing a Bachelor’s Degree in: Business Analytics, Supply Chain, Supply Chain Management, Operations, Business Administration, Information Technology.
    • Currently pursuing an undergraduate degree with a preferred expected graduation date between December 2024 and May 2025.
    • Must live in or near the Wilkes Barre, PA area (housing or transportation will not be provided for this opportunity).
    • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Mondelēz International (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status.

    The ideal candidate displays some of the following characteristics:

    • Strong leadership potential and student leadership experience.
    • Excellent communication skills and resilience.
    • Adaptable, with interpersonal savvy and engaged in diverse extracurricular activities.
    • Demonstrating a growth mindset, agility, integrity, and a vision for the future.
    • Strong cognitive abilities, willingness to learn, and data pattern recognition.
    • Driven, curious, and ready to make a positive impact.

    Compensation

    • The expected compensation weekly pay ranges for interns is $900 - $1,150.
    • Compensation rates for Summer Interns is pre-determined and non-negotiable.

    Business Unit Summary

    The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

    Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

    Job Type

    Intern (Fixed Term)

    Interns

    Early Careers

  • Industry
    Food and Beverages
  • About Us

    Mondelēz International is one of the world’s largest snacks companies with the mission to lead the future of snacking with iconic global and local brands such as Oreo, Chips Ahoy!, belVita, Ritz, Clif Bar, Sour Patch Kids and Triscuit. We combine the energy and passion of a new company with the strength and heritage of 100+ year-old brands - and nearly 90,000+ employees working across 165 countries.