Responsibilities Include:

• Provide best-in-class support for our growing customer base and foster a delightful experience to all customers
• Oversee and provide flawless handling and processing of incoming customer inquiries via social media, e-mail, chat, and other applicable platforms
• Use technical prowess to master internal admin systems and troubleshoot bugs
• Accurately compile and generate reports as they relate to customer success.
• Administer order placements, refunds, updates and exchanges via our eCommerce platform
• Collaborate with the team to drive innovation in the customer experience arena
• Think creatively about how to make every customer interaction meaningful and productive

• Excellent verbal, written, and interpersonal communication skills (write and speak with a welcoming tone, and proper grammar)
• Previous customer service, or customer facing roles a plus (retail, teaching, standup comedy, etc)
• A desire to keep customers very satisfied
• Prior experience with Zendesk and WooCommerce a plus
• Prior experience working for a startup a plus
• Love for food, health, and wellness a must
• Strong computer skills and ability to adapt to new software: Microsoft Office, ZenDesk, WooCommerce, GSuite, Slack
• Evening and weekend availability required.

Blix offers medical, vision, and dental insurance. 401(k). PTO and paid holidays.

Blix has created an intelligent blending platform that can blend fresh smoothies, soups, and spreads— in a matter of seconds. Giving you more time to make moments that matter.