Provide best-in-class support for our growing customer base and foster a delightful experience to all customers
Oversee and provide flawless handling and processing of incoming customer inquiries via social media, e-mail, chat, and other applicable platforms
Use technical prowess to master internal admin systems and troubleshoot bugs
Accurately compile and generate reports as they relate to customer success.
Administer order placements, refunds, updates and exchanges via our eCommerce platform
Collaborate with the team to drive innovation in the customer experience arena
Think creatively about how to make every customer interaction meaningful and productive
Qualifications
Excellent verbal, written, and interpersonal communication skills (write and speak with a welcoming tone, and proper grammar)
Previous customer service, or customer facing roles a plus (retail, teaching, standup comedy, etc)
A desire to keep customers very satisfied
Prior experience with Zendesk and WooCommerce a plus
Prior experience working for a startup a plus
Love for food, health, and wellness a must
Strong computer skills and ability to adapt to new software: Microsoft Office, ZenDesk, WooCommerce, GSuite, Slack
Evening and weekend availability required.
Compensation
$15/hr
Benefits
This is a part time job for college students.
Industry
Food and Beverages
About Us
Blix has created an intelligent blending platform that can blend fresh smoothies, soups, and spreads— in a matter of seconds. Giving you more time to make moments that matter.