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Customer Success Intern

Blix

Blix

Customer Success Intern

New York, NY
Part Time
Paid
  • Responsibilities

    Responsibilities Include:

    • Provide best-in-class support for our growing customer base and foster a delightful experience to all customers
    • Oversee and provide flawless handling and processing of incoming customer inquiries via social media, e-mail, chat, and other applicable platforms
    • Use technical prowess to master internal admin systems and troubleshoot bugs
    • Accurately compile and generate reports as they relate to customer success.
    • Administer order placements, refunds, updates and exchanges via our eCommerce platform
    • Collaborate with the team to drive innovation in the customer experience arena
    • Think creatively about how to make every customer interaction meaningful and productive
  • Qualifications
    • Excellent verbal, written, and interpersonal communication skills (write and speak with a welcoming tone, and proper grammar)
    • Previous customer service, or customer facing roles a plus (retail, teaching, standup comedy, etc)
    • A desire to keep customers very satisfied
    • Prior experience with Zendesk and WooCommerce a plus
    • Prior experience working for a startup a plus
    • Love for food, health, and wellness a must
    • Strong computer skills and ability to adapt to new software: Microsoft Office, ZenDesk, WooCommerce, GSuite, Slack
    • Evening and weekend availability required.
  • Compensation
    $15/hr
  • Benefits

    This is a part time job for college students.

  • Industry
    Food and Beverages
  • About Us
    Blix has created an intelligent blending platform that can blend fresh smoothies, soups, and spreads— in a matter of seconds. Giving you more time to make moments that matter.