As a Guest Service Associate, you will be the smiling face of Sprinkles as you are the first thing guests see when they walk in our doors. And what’s not to smile about at Sprinkles?! You will retain and demonstrate proper policies and procedures delivered by trainers and managers with confidence and enthusiasm. Your job will be to create and maintain the Sprinkles Experience for our guests.

Your Responsibilities:

• Act as a company advocate and embody the Sprinkles values: world’s best product, exceptional guest service, innovation, community, cleanliness, and great place to work.
• Deliver exceptional guest service within the standards of management and Sprinkles policies.
• Practice proper cash handling procedures with a smile.
• Demonstrate effortless teamwork skills as you rely on and assist fellow coworkers in providing the Sprinkles Experience.
• Assist with all cleaning duties as stated on opening/closing and weekly checklists.
• Adhere to all safety and sanitation guidelines.
• Report to work as scheduled and fulfill requirements for the duration of shift.

You are:

• Committed to exceptional guest service. Willing to go above and beyond to do whatever it takes to make the guest happy.
• Detail oriented with a knack for following instructions down to the dot on top of a Sprinkles cupcake.
• Positive by nature with a nature smile that is at home in a cupcake bakery or ice cream shop.
• A lover of good food, of a modern aesthetic, of a quality product; a lover of Sprinkles.
• All the other good things YOU would want in a co-worker.

You have:

• A passion and love of the Sprinkles product, brand, and experience.
• Ability to communicate verbally and understand and follow written and verbal instructions from management.
• Cupcake juggling abilities as you work well under pressure while maintaining a consistent pace to keep up with our bustling lines of guests.
• Good physical stamina and energy. You love being on your feet and can lift up to 25 pounds, carrying cupcake trays, cupcake batter and frosting and bags of boxed purchases. Must be able to move around the front of the bakery as you bend down for bags and reach up for cupcake trays.

Sprinkles Cupcakes is a Beverly Hills, California-based cupcake bakery chain established in 2005. It is considered the first cupcake bakery.