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Starbucks

Account Analyst

Seattle, WA
Full Time
Paid
  • Responsibilities

    Job Summary and Mission

    This job contributes to Starbucks success by ensuring the highest level of account support for order management. This role has responsibility for delivering the customer service experience with the customer, serving as a designated point of contact for supply chain reliability. They are responsible for excellent customer satisfaction and supply chain compliance through effective order management, proactive communication and problem solving, logistics, execution and collaboration with Starbucks Partners in Supply and Channel Business Development.

    Summary of Key Responsibilities

    1. Maintaining personalized customer service strategies as the representative and primary contact between Starbucks Supply Chain and the assigned external customer(s). Responsible for maintaining positive relationships with the assigned customer, as well as having a working knowledge of upcoming promotions and current item issues. Keeps current on all portfolio products and related updates and changes including offerings, pricing, shipping, procedures, and promotions.
    2. Receives customer orders, providing prompt resolution of issues which may arise from order to cash, through interaction, negotiation, and consultation with multiple internal and external customers. Reports inventory availability and inbound shipment timing to determine next steps for orders, requiring strong problem solving and quick decision making. Responds to field and customer inquiries timely. Utilizes discretion and judgment to manage best outcome to deliver reliable service.
    3. Gathers information directly and indirectly with internal and external customers, to identify and implement creative solutions and resolve issues which negatively impact any aspect of the order to cash cycle, SBUX relationship with its customers, and/or the timely and accurate delivery of products and services to external customers.
    4. Analyzes Supply Chain issues identifying ways to improve and ensure top performance with customer and proactively reduce deductions. Develops alternative solutions that balance service and cost for the supply chain while meeting or exceeding customer targets. Focus on formulating tangible actions through collaborative planning with Sales Teams and customers to achieve and maintain preferred vendor status.
    5. Maintains orders for various aspects of accuracy, including reviewing and correcting orders for discrepancies in pricing, quantity and other important details. Provides support with return and freight claims in a timely manner to ensure accurate customer charges and maximize profitability.
    6. Forms and maintains effective relationships with other departments such as Demand Planning, Forecasting, Finance, Supply Planning, Operations, Sales, and Sales Planning to resolve issues affecting customer orders.
    7. Attend Customer Meetings as necessary. Contribute to a highly collaborative, problem-solving customer relationship, and interact effectively with customer teams.
    8. Follows direction given within best practices manual and updates training documentation as needed.
  • Qualifications

    Required Qualifications

    • Bachelor's Degree preferred - or 1 to 3 years related work experience

    • 2+ years customer service or related experience, ideally in a CPG company

    • Microsoft Office (Excel & Outlook) is required

    • Working knowledge of the supply chain and knowledge of Customer Service policies, procedures and programs

    • The successful candidate will have the ability to be well organized and handle multiple priorities in a fast paced and team oriented environment

    • Ability to work and make decisions independently in a fast paced environment

    • Ability to proactively identify and resolve problems

    • Excellent communication / interpersonal skills (verbal and written)

    Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

  • Industry
    Food and Beverages
  • Fun Fact
    Starbucks proudly hires veterans, opportunity youth, and invest in education. Lots of opportunities to grow with Starbucks, from a barista to a manager!
  • About Us
    Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program