JOB SUMMARY AND MISSION

The Accounting Specialist II, Customer Service contributes to Starbucks success by performing exemplary customer service skills, communication, and problem solving activities and a variety of analytical accounting duties. Reconciles vendor accounts, compiles segments of monthly closings. Works collaboratively and cross functionally across the procure to pay track to ensure timely and accurate financial reporting and payment to suppliers. 

Models and acts in accordance with Starbucks guiding principles.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Answers and resolves all internal and external customer queries relating to invoice, payment, and reconciliation of holds or exceptions.
• Maintains master files and initiates various processes.
• Verifies invoice information to company and government requirements.
• Prepares invoices for payment including matching invoices to receipts and purchase orders, and ensuring proper authorization for payment.
• Provides analysis on all exceptions and proactively communicates and resolves exceptions
• Run/Monitor error and exception reports
• Resolves accounting questions and issues. Researches and responds to internal and external customer inquiries.
• Verifies accuracy, completeness and consistency of accounting information received and AP accounting reported.
• Includes records creation, managing disbursements data, and audit responses expenses and other payments.
• Maintains regular and consistent attendance and punctuality.

SUMMARY OF EXPERIENCE

• Professional in customer service best in class standards.
• Responding to customer inquiries and issues in an office environment 2 years
• Business area specific accounting experience 2 years
• Multi-national, multi-currency experience and knowledge 1 year

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to balance multiple priorities and meet deadlines
• Ability to work both independently and as part of a team
• Attention to detail
• Effective customer service skills
• Flexible to change
• Intermediate skills in Microsoft Word, Excel and Outlook
• Ability to use online accounting systems
• Large ERP system experience. Oracle R12 preferred

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program