Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

That’s our purpose. We are all IN to make life better!

Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business.

If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion:

The chance to make a difference

No matter where you work in the company, you’ll have an opportunity to make life better… for our colleagues, customers, communities, and the world.

Passionate people, motivated to excel

Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner’s Mindset.

A warm, welcoming environment

At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.

A place where you can grow personally and professionally

We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.

An environment that enables innovation and collaboration

We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.

The Position

The Co-Op eCommerce Analyst role reports directly to the Director, Digital Customer Experience, eCommerce, CRM & ComEx Innovation, and works closely with several matrixed team members within the Commercial Excellence, Sales and Customer Support organizations.

The role will be responsible for providing analysis, reporting and strategic insights on our customers’ digital journey, eCommerce adoption and usage of the myingredion.com portal. Data sources will include, but may not be limited to: Google Analytics, Salesforce.com, Power BI, HotJar and Primary Research done by or with team members. The eCommerce Analyst will present findings via the Microsoft Office Suite, Google Data Studio, Salesforce.com Reports & Dashboards, Power BI or other tools as we or he/she sees fit.

The scope of eCommerce analytics includes customer segmentation for campaign targeting and messaging, journey or funnel analysis showing new and existing user journeys to and within the myingredion.com “portal” (Ingredion’s B2B website), adoption and transaction analytics within the portal, as well as customer journey analytics across our Digital channels as needed, and analysis of Net Promoter Score and Voice of the Customer feedback from users and non-users.

The eCommerce Analyst will present these findings via email and when called for via web meetings to key peers and executives within the Commercial Excellence, Sales, and Service organizations.

This role may be ideal for someone interested in a Marketing Management, eCommerce, or Customer Experience strategy career path. This is a business role, not a technical one and though some training and peer provided help is available, it’s possible that the successful individual will pursue and enjoy the opportunity to pursue self-driven learning via YouTube, Salesforce’s TrailHead, various user groups, and other readily available web sources as needed.

Core Responsibilities:

• Mine data sources and produce reports on a scheduled and ad hoc basis

• Produce insights based on the data and reports. Answer the questions “So what now?” and “Why did this happen?” with answers or options based on data

• Be available as a subject matter expert on Customer Journey, eCommerce, and MyIngredion.com data

• Provide requirements to Manager and others as appropriate on system design and data requirements as pertains to continuously improving how we source, manage, and use data to improve our business operations and customer knowledge

• Make recommendations to standardize data acquisition, management, and analytical capabilities and enablers

This position is well-suited for you if you bring:

• A passion for customers, demonstrated business acumen and digital first mindset.

• Experience using one or more measurement and analytical tools such as Google Analytics, Google Data Studio, Salesforce.com, Power BI, HotJar, etc. An interest in mastering some or all of these as part of a skillset for your career. These tools do not need to BE your career, but perhaps you’ll value them as part of your career foundation.

• Some understanding of and interest in B2B Marketing, Sales, and Service processes. eCommerce a plus.

• Strong interpersonal and communication skills, with the ability to interact effectively across functions and or a variety of cultures/geographies

• Attention to detail and ability to prioritize effectively within a fast-paced environment

• An interest and alignment with Ingredion’s purpose.

Qualified candidates will have:

• A Bachelors’ degree in a relevant business and or technology focused discipline OR 3 or 4 semesters of full-time college study towards such a degree.

• Availability to work full-time (remote) June thru August, then whether part- or full-time through December 2023. Part time can be flexible based on academic demands but expected to be 12-20 hours per week

• A reliable internet connection and suitable home-office space to conduct work and attend web meetings with minimal visual or audio distraction (we all have dogs or love them, no worries there)

Relocation Available?

No

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion is a leading global ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals.

We turn grains, fruits, vegetables and other plant materials into ingredients that make crackers crunchy, candy sweet, yogurt creamy, lotions and creams silky, plastics biodegradable and tissues softer and stronger. Our innovative ingredient solutions help customers stay on trend with simple ingredients and gluten-free or high-fiber foods that appeal to today's consumers.

Grounded in our values of Care First, Be Preferred, Everyone Belongs, Innovate Boldly and Owner's Mindset, we employ approximately 12,000 employees around the world. Our customers operate in more than 120 countries and represent 60 diverse sectors, including food, beverage, paper and corrugating, brewing and other industries.