JOB SUMMARY AND MISSION

This position contributes to Starbucks success by supporting technology solutions in support of technology initiatives. As a systems analyst I – Global Technology, you will support the design and development of technology and process solutions establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This earlyin-career role supports requirements analysis, solution design, and process improvement initiatives. While supporting new technology and existing systems, an effective systems analyst I will develop subject matter expertise and gain valuable experience by partnering with senior analysts, technical resources, and business partners in supporting and delivering meaningful technology solutions

Models and acts in accordance with Starbucks guiding principles.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

SOLUTION DESIGN

• Develops business process designs.
• • Supports solution design utilizing user-centric design techniques.
• • Participates on agile methodology scrum teams in execution of solution delivery projects.

SYSTEM CONFIGURATION & TESTING

• Supports application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
• • Supports solution testing efforts through test execution and validation of test results.
• • Uses data queries to support validation of data conversion and test results.

PRODUCTION SUPPORT

• Provides 24*7 global support of critical systems.
• • Primary focus on system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
• • Develop system proficiency and builds subject matter expertise through root cause analysis.
• Coordinates and drives issue resolution within the team and cross-functionally, effectively communicating with end-users to gather information and convey status.
• • Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)
• • Support a broad span of client devices across both retail and non-retail.

LEADERSHIP

• Receptive and responsive to coaching and guidance from leaders and more experienced analysts. Seeks input and support as required. Begins working in an increasingly self-directed manner.
• • Effective interaction with business partners, responding quickly and thoroughly to issues and requests.
• • Provides constructive input and perspective to team conversations.

SUMMARY OF EXPERIENCE

• 2+ years of relevant experience

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work independently in a fast paced and dynamic environment.

• Experience supporting Windows, MacOS, iOS, Chrome OS.

• Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions.

• Ability to balance multiple priorities and meet deadlines.

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program