JOB SUMMARY AND MISSION

Come be a member of the team that is shaping the future of how Starbucks digitally engages and extends its relationship with its customers.

In our quest for connecting customers to Starbucks products they love, the Marketing Technology Platform and Personalization Team plays a critical role by shaping and managing the solutions and platforms that support the definition and delivery of our customer's Starbucks experience.

As a member of our team, you'll be responsible for the definition, design, and deployment of key system solutions supporting these platform technologies that fulfill the needs of our customer and business goals. 

Join our team and take on this unique opportunity to have a direct impact on the products used by millions of Starbucks customers!

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

SOLUTION DELIVERY

• Gather, analyze, and document requirements to drive the design and development of technology solutions. 
• Create detailed system design, architecture and end user documentation to support system implementation efforts. 
• Leverage leading technology expertise to propose appropriate solution options. 
• Clearly define and communicate functional design specifications. 
• Lead and collaborate on iterative solution design and prototyping efforts as needed 
• Coordinate solution delivery activities across teams and vendors as required.

PRODUCTION SUPPORT

• Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
• Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
• Effectively coordinate and communicate issues resolution with end-users
• Lead effort to transition solutions from project delivery to operational platform.

COORDINATION/LEADERSHIP

• Effectively facilitates and negotiates through challenging situations
• Interfaces across organization levels comfortably with internal business customers, technical support resources, and external business partners
• Leads and influences groups though facilitating effective decision making
• May lead project teams or direct the activities of a given project phase
• Supports team building and internal process improvement efforts
• Relates system solutions to broader organization strategies and objectives

SUMMARY OF EXPERIENCE   

• Relevant functional/business process experience - 4 years 
• Solution design, testing, and implementation experience - 4 years 
• Applicable application and system configuration experience - 4 years 
• End user support and documentation experience - 3 years 
• Participation in agile project delivery - 2 years

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to apply knowledge of multidisciplinary solution delivery principles and practices to achieve successful outcomes in cross functional projects and activities. 
• Skilled in the utilization of system development methodologies throughout the full project lifecycle. 
• Ability to identify/define viable technology and/or process solutions delivering required business capabilities. 
• Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options. 
• Ability to design and deploy highly reliable and scalable technology solutions. 
• Ability to develop clear, thorough functional design specifications that drive effective solution development. 
• Strong analytical and problem solving skills. 
• Ability to effectively utilize available tools and resources (internal and external) to resolve issues. 
• Ability to influence and gain the support of key stakeholders.
• Ability to work effectively in self-directed manner.
• Strong oral and written communication skills enabling the persuasive presentation of proposed solutions 
• Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities.

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program