Job Posting Title

Application Support Analyst

Summary

This is an exciting opportunity to join our US-based IT team at Aristocrat, a company that values diversity, equity, and inclusion. As an Application Support Analyst, you will play a vital role in supporting a wide range of applications and technologies, from large on-premise server applications to small in-house applications. Your responsibilities will include creating and managing user accounts, troubleshooting application issues, performing application maintenance, and responsibly handling application updates and upgrades. You will collaborate with various business and technical stakeholders across multiple time zones.

The role will expose you to a diverse range of applications and technologies, providing plenty of opportunities to expand into other IT areas.

What You'll Do

Key priorities include

• Monitor, resolve, and prioritise incoming requests from our helpdesk system.

• Assist with software upgrades and ensure seamless transitions.

• Record all client and internal communications through the ServiceNow! ticketing system.

• Manage user access and permissions for various applications as required.

• Support, troubleshoot, and configure applications such as Confluence, DocuSign, GitHub, Jira, Kronos, Perforce, Remedy, Retriever, Slack, ServiceNow, Subversion, and Unity.

• Troubleshoot and provide support for custom Line of Business .NET Applications.

• Automate repetitive administration tasks through scripting to improve efficiency.

• Advise on and implement application improvements to enhance functionality and user experience.

• Onboard new applications and decommission old applications as needed.

• Prepare and maintain technical documentation for applications.

• Collaborate with infrastructure and front-line support to resolve incidents promptly.

What We're Looking For

• Bachelor’s degree in Computer Science or equivalent.

• 2-5 years of previous experience in supporting and troubleshooting software.

• Software, technology, and programming problem-solving skills (e.g. investigate issues, understand root cause, provide and implement solutions etc.)

• Understanding of Active Directory, Domains, and basic user management.

• Adherence to SLA compliance through managing assigned work in a timely manner.

• Demonstrated ability to upgrade software applications, problem solve, and think analytically.

• Excellent interpersonal and written communication skills at both business and technical levels.

• Understanding of client/server architecture.

• Familiarity with environments such as Linux, Windows, .NET, and Java.

• Basic Access and Excel troubleshooting skills.

• Ability to perform basic SQL tasks.

• Demonstrated ability to automate administrative tasks through simple scripts and macros.

• Experience cooperating across multiple time-zones.

• Ability to work autonomously by prioritizing work and managing time.

• Initiative to problem solve and focus on customer needs.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Pay Range

$59,410-$110,333

Pay Rate Type: Salary

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

At Aristocrat, our mission is to bring joy to life through the power of play. Headquartered in Las Vegas, we have offices throughout the US in Austin, Nashville, Seattle, Reno, Atlanta, and more!

Our values are rooted in creativity and technology and we have a rich history of innovation that has shaped our industry over many decades. From our global firsts, to our exploration of new and emerging markets, there is one thing that remains consistent…

We. Love. To. Play.

Licensed in around 300 gaming jurisdictions, operating in over 90 countries and offering a unique blend products and services, Aristocrat is proud to be a global games powerhouse.