Job Posting Title

Customer Success Associate

Summary

Are you a strategic leader in Customer Success who takes pride in facilitating strong data driven business decisions at the highest level in an organization? Are you passionate about innovating, designing, and delivering scalable data science, business analytics, and reporting that drives insight into opportunities for the business? Would you like to experience the power or your Talent Unleashed in a company that values you, is invested in every employee, and exists to bring joy to life through the Power of Play?

This position will be responsible for delivering highly technical Services while building positive customer advocacy and value of the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the CX Teams to advance our Product portfolio position in our customer base.

What You'll Do

• Assist with customer onboarding, product implementation, and training.
• Point of contact for customers, providing scheduled visits (onsite and virtual), responding to inquiries and providing guidance on product features and capabilities.
• Manage customer accounts and ensure accurate and UpToDate customer information in our system
• Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for an extend periods. Must have high productivity remotely with minimal supervision.
• All other duties as assigned

What We're Looking For

• Requires Associates Degree in Computer Information Systems, Business Administration, or a Technical Certification path or equivalent work experience. 1-2 years of Casino, or Business experience or its equivalent.
• Oasis Master Certification required within 6 months of employments and incremental progress toward becoming fluent in product suite shown by regularly scheduled knowledge transfers, project participation and other large group forums
• Experience with training, installing, supporting and troubleshooting software products is a plus
• Casino, gaming and/or hospitality industry experience is preferred. Displays proficient knowledge of casino operations, player reinvestment, gaming terminology, database analytics, reporting, and accounting metrics
• Ability to provide excellent methods of problem-solving techniques and solution-oriented mindset with both colleagues and customers. Must be team, goal, and results-oriented with a high attention to organizational and project detail.
• Excellent written, verbal, and presentation skills, as well as customer services skills. Excellent inter-personal skills, and able to communicate under pressure. Must be able to read, write, speak and understand English.

Company Summary

About Anaxi™

Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

For more: www.anaxi.com

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Pay Range

$68,387-$127,006

Pay Rate Type: Salary

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

At Aristocrat, our mission is to bring joy to life through the power of play. Headquartered in Las Vegas, we have offices throughout the US in Austin, Nashville, Seattle, Reno, Atlanta, and more!

Our values are rooted in creativity and technology and we have a rich history of innovation that has shaped our industry over many decades. From our global firsts, to our exploration of new and emerging markets, there is one thing that remains consistent…

We. Love. To. Play.

Licensed in around 300 gaming jurisdictions, operating in over 90 countries and offering a unique blend products and services, Aristocrat is proud to be a global games powerhouse.