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Medical Assistant

Certilytics

Medical Assistant

Louisville, KY
Full Time
Paid
  • Responsibilities

    _Certilytics an nnovative company with a dynamic infusion of actuarial, data and behavioral scientists, IT engineers, software developers, nurse clinicians, as well as experts in public health and health insurance industry. We are seeking a SERVICE DESK TIER 2 TECH that wants to be part of an enthusiastic dynamic team working in an entrepreneurial environment where your experience and creativity is recognized. The ideal candidate will thrive in a performance based company that allows flexibility and work life balance. _

    Certilytics is creating new ground-breaking analytic products within healthcare space. We are looking for the right person to join our team as a DATA ANALYST to work in close cooperation with peers and leadership to help build innovative, performant, secure and maintainable software systems.

    The Service Desk Tier 2 provides technical customer service, support, and provision access controls to internal /external clients while working in a fast-paced environment that requires flexibility.

    ESSENTIAL FNCTIONS

    -Responsible for ensuring customer satisfaction in every step of problem resolution

    -Creates and maintains associate network accounts and user rights (Demonstrate experience with security on Microsoft Windows platforms, Active Directory and Linux/Solaris, utilizing NIS)

    -Creates and maintains associate e-mail accounts (Demonstrate experience with Microsoft Exchange 2003 and higher)

    -Interact with customers from several different accounts via telephone, e-mail, etc. providing technical support and problems solving abilities

    -Design, implement, maintain, repair and troubleshoot desktop hardware and software. -Document diagnostic steps, while troubleshooting the reported problem. Research is often required to find the correct solution

    -Constant communication to end users and other team members is essential for successful operation. -Provide excellent case note documentation and track detailed information about each customer's service need in an on-line database. -Analyze customer problems and formulate plans of resolution

    • Setup cloud Phone accounts and troubleshoot remote telecom issues

    -Escalate unresolved calls to appropriate support specialist or service group

    -Participate in on-going training and departmental development

    -Ensures network security access and protects against unauthorized access, modification, or destruction

    -Documents, tracks, and monitors the problem to ensure a timely resolution

    -Familiar with a variety of the field's concepts, practices, and procedures

    -Relies on experience and judgment to plan and accomplish goals

    -Provides support to end users on a variety of issues

    -Identify, evaluate and prioritize customer problems and complaints

    -All other duties as assigned

    Required Skills

    REQUIREMENTS

    -Associate's degree in a related area or equivalent work experience.

    -Minimum of 3 years of technical experience in information technology or information systems.

    -Minimum of 1 year of additional specialized experience working in a technical customer-support center.

    -Past work experience in a fast paced customer focused service setting.

    • Experience with Microsoft Windows platforms, Active Directory, Unix and Linux.

    • Experience with Microsoft Exchange 2010 or above

    -Experience using Remote Desktop or a related remote desktop control application to resolve issues on first contact.

    -Experience using Altiris and/or Symantec Ghost to create and restore images. -Basic Network troubleshooting skills.

    -Ability to acquire and maintain a working knowledge of a wide range of applications and systems.

    -Extensive knowledge of Windows operating systems, Networking, Internet Explorer, MS Office products, Active Directory, and Anti-virus software.

    -Excellent analytical and technical skills with the ability to troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network.

    -Ability to work independently and effectively as part of a team.

    -Excellent customer service skills with the ability to communicate clearly with technical and non technical users.

    -Must have excellent verbal and written communication skills.

    Required Experience

  • Qualifications

    REQUIREMENTS

    -Associate's degree in a related area or equivalent work experience.

    -Minimum of 3 years of technical experience in information technology or information systems.

    -Minimum of 1 year of additional specialized experience working in a technical customer-support center.

    -Past work experience in a fast paced customer focused service setting.

    • Experience with Microsoft Windows platforms, Active Directory, Unix and Linux.

    • Experience with Microsoft Exchange 2010 or above

    -Experience using Remote Desktop or a related remote desktop control application to resolve issues on first contact.

    -Experience using Altiris and/or Symantec Ghost to create and restore images. -Basic Network troubleshooting skills.

    -Ability to acquire and maintain a working knowledge of a wide range of applications and systems.

    -Extensive knowledge of Windows operating systems, Networking, Internet Explorer, MS Office products, Active Directory, and Anti-virus software.

    -Excellent analytical and technical skills with the ability to troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network.

    -Ability to work independently and effectively as part of a team.

    -Excellent customer service skills with the ability to communicate clearly with technical and non technical users.

    -Must have excellent verbal and written communication skills.