Description & Requirements

Maximus is currently recruiting for an Administrative Assistant III to join our VA CPR (Veterans Administration, Medical-Legal, Risk Management, Clinical Peer Review program.

This is a remote work position

Computer equipment is provided by the program

Must reside and work in the continental United States

Payrate is based on working location (range posted below)

Essential Duties and Responsibilities:

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

• Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
  - Function as primary SME for VA CPR program staff, and reviewer onboarding process
  - Monitor emails and incoming calls for specific onboarding requirements/assistance for both internal and external customers
  - Maintain updated knowledge of onboarding process to include VA policies, directives, and request updates from VA designated staff channels via both email/telephonic communications
  - Assist Reviewers with VA PIV Card office appointments and fingerprinting via telephonic contact
  - Facilitate Reviewer completion and transmittal of VA required forms
  - Conduct Monthly LEIE checks from Professional Services with Reviewer Roster
  - Track Reviewer and Maximus Staff onboard training status and provide technical assistance via email and telephonic communication navigating multiple VA training systems:
  - VA Talent Management System (TMS) - Initial/Annual
  ID.me/HSRM-CV Access and VHA Training Courses
  - VA System Access (CITRIX) and CAPRI/JLV/PRTS Training
  - Update SharePoint Staff and Reviewer Information Page to include follow-up email/telephonic diary
  - Update SharePoint CPR Onboard Tracking Page to include follow-up email/telephonic diary
  - Monitor and respond to all Maximus shared email accounts for Onboarding issues
  - Identify and submit Reviewer Recruitment Requests as requested by VA CPR Teammates
  - Conduct initial case intake process validation for VA assigned cases
  - Perform quality checks on completed reviewer case submittals
  - Prepare VA CPR Program contract deliverables for Program Manager
  - VA monthly staff and reviewer roster
  - VA quarterly quality management report (QMR)
  - VA annual inter-rater reliability report (IRR) preparation

Education, experience and skill requirements

- Associate degree with 2+ years’ experience as a Senior Administrator preferred

- High School diploma or equivalent with 4+ years of experience as Senior Administrator acceptable

Minimum Requirements

- High School diploma or equivalent required with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$17.75

Maximum Salary

$31.71

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.