Child Support Services Program Specialist - Intake Salary $17.36 - $22.03 Hourly Location 80012, CO Job Type Full-time Department Human Services Job Number 03417 Closing 8/17/2018 11:59 PM Mountain * Description * Benefits * Questions Description This position performs a variety of moderately complex clerical duties in support of paraprofessional legal work and bookkeeping as authorized by Title IV-D of the Social Security Act providing services relating to establishment of paternity, and the establishment, modification, enforcement, and collection of child support, foster care, and medical support obligations. This position supports the staff with researching cases, locating individuals before initiating the case in the Automated Child Support Enforcement System (ACSES) system. The Intake Specialist must possess the ability to make independent decisions and have effective communication skills both oral and written. If you have legal field or human services related program experience, please ensure that is reflected on your application. The following salary grade reflects one year (or more) of legal field or human services related program experience: $18.74 - $25.20 per hour. Please note that the hiring salary will typically be near the lower end of the pay range listed. Duties Answer customer questions regarding the Arapahoe County Child Support Enforcement program; including the process of establishing paternity and support, order enforcement, and modification. Research sometimes complex child support cases, with knowledge of deadlines, Colorado Revised Statutes, Colorado Department of Human Services Staff manual Volume 6, and an awareness of sensitive time issues in initiating cases. Interview clients face to face or by telephone for information regarding the identity and location of non-custodial parents. Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification. Review and identify relative information, including identifying any child support ordered and/or subsequently modified that may be contained in the court files in other counties and other states. Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances. Utilize and navigate existing resources through the Department of Labor, Department of Motor Vehicles, and the internet among others. Enter data from Child Support Applications into the ACSES and maintain and update several Data Bases with accuracy. Create case files and route to appropriate Team for next action. Develop and maintain good communication with other Department of Human Services Divisions. Perform all other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to effectively communicate with a diverse customer base and with difficult or angry clients. Ability to conduct interactive interview and data entering pertinent information. Organizational skills. Ability to work in a high volume, high stress environment Ability to accept and adapt to changes in the work environment, priorities and program rules and regulations. Ability to read and understand legal documents. Excellent time management skills. Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions. Working knowledge of Microsoft Office suite, The Automated Child Support Enforcement System (ACSES), and word processing software. Accurate data entry skills and alpha-numeric filing skills. Written and verbal communication skills. Ability to establish and maintain effective working relationships with peers, customers and management. Ability to work independently and as a team member. Maintenance of databases. General office duties. Requirements EDUCATION: High School Diploma/GED required EXPERIENCE: Three (3) years of office clerical experience, which includes providing customer service. An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient. PREFERRED QUALIFICATIONS: Associates Degree Child Support Experience Experience with the Automated Child Support Enforcement System (ACSES) Ability to speak additional languages is a plus. Please indicate on your application. Supplemental Information This position requires successful completion of pre-employment background check and post-employment fingerprint check. The salary grade listed is the full salary range for the Program Specialist I position. If you have legal field or human services related program experience, please ensure that is reflected on your application. The following salary grade reflects one year (or more) of legal field or human services related program experience: $18.74 - $25.20 per hour. Please note that the hiring salary will typically be near the lower end of the pay range listed. The work schedule is Monday to Friday, 8am to 4:30pm. As a regular full-time or part-time Arapahoe County employee you may be eligible for benefits such as: Medical and Dental Insurance, Vision Insurance, Life and Supplemental Life Insurance, Short and Long Term Disability, Retirement Plan and Deferred Compensation Plan, Flexible Benefit Plan, Pre-paid Legal Service Plan, Vacation and Sick leave time, Holiday pay, and the Training and Educational Reimbursement Program. For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary. Agency Arapahoe County Address 5334 S. Prince Street Littleton, Colorado, 80120 Phone (303) 636-1729 Website http://agency.governmentjobs.com/arapahoe/default.cfm