Description & Requirements

Maximus is currently hiring for an RN, Bilingual Health Specialist to support our CDC INFO (Centers for Disease Control) Call Center.

The Health Specialist role is to provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies.

This position requires an active, valid RN license

Fluency in both English and Spanish required

This position will have a two week training schedule of 8:00am - 4:30pm EST Monday - Friday

After training, this position requires a work schedule of 11:30am - 8:00pm EST Monday - Friday

Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs

Requires the use of your own personal device (see below for Home Office Requirements)

Essential Duties and Responsibilities:

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.
• Provide advanced clinical inquiry responses (verbal and written) to health related inquiries from consumers, educators and medical/health professionals including State and local health departments and other government offices.
• Provide subject matter expertise on CDC topics covered by CDC-INFO which includes HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics, to name a few.
• Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events.
• Perform advanced database searches.
• Perform assigned work in accordance with quality assurance measures.
• Respond to medical personnel and clinicians in both verbal and written formats.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• May have additional training or education in area of specialization.
• Must be fluent in English and specified secondary language.
• Bachelor’s Degree in Nursing and current RN license is required.
• Ability to speak and read English and Spanish clearly, professionally, and fluently.
• Experience in medical, scientific and public health discipline.
• Clinical knowledge of and experienced in CDC related topics.
• Proficient internet search skills.
• Working knowledge of Microsoft Office and ability to learn and utilize software applications.
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
• Ability to work independently and communicate effectively.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous task.
• Ability to commit to a two week training schedule of 8:00am - 4:30pm EST Monday - Friday.
• Ability to work a schedule of 11:30am - 8:00pm EST Monday - Friday (after training concludes).
• Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.

This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted.

Home Office Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
• Private and secure work area and adequate power source
• Must currently and permanently reside in the Continental US
• Must have a smartphone which will be required to log into Maximus systems

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.