The Bilingual Night International Customer Service Representative (International Day One Callers) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by acting as the initial point of contact with the international veterans or service members. The Day One Caller contacts the veterans or service members, verifies identity, and informs him or her of the disability examination. The Day One Caller updates information in OMS and makes comments regarding the outcome of call. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.

JOB DESCRIPTION SUMMARY

The primary objective of the Night International Day One Caller (Spanish) is to act as the initial point of contact with the international veterans or service members. The Day One Caller contacts the veterans or service members, verifies identity, and informs him or her of the disability examination. The Day One Caller updates information in OMS and makes comments regarding the outcome of call. Check availability to attend appointments. If unable to make contact after multiple calls, send a VBMS request to Team Leader.

Essential Duties and Responsibilities:

• Make outbound calls and emails to military veterans and service members;

• Update OMS with information such as change of address, phone numbers, emails, and permission from veteran to speak with others about his/her case; and

• Communicate with various departments via email and phone and occasionally in- person regarding veterans’ scheduling availability, travel availability & recent diagnostic testing. Additional Duties and Responsibilities:

• Make comments in OMS pertaining scheduling request provided from veteran and mailing preference;

• Occasional training of new employees and attendance at meetings; and

• Other duties as assigned.

Knowledge/Skills/Abilities:

• Advanced verbal and interpersonal skills;

• Advanced written communication skills, to include excellent grammar;

• Advanced reading and comprehension abilities;

• Advanced analytical skills and detail- oriented;

• Advanced multi- tasking skills;

• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;

• Proficient typing skills; and

• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Working Conditions:

• Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and

• Frequently utilizes phone, fax machine, computer, printer, and copy machines.

Minimum Qualifications:

• High School Diploma or equivalent required; and

• Previous customer service experience preferred.

HOME OFFICE REQUIREMENTS

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )

• Preferred Windows or Mac (no Chromebooks)

• OS for Windows - Windows 10 or newer

• OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

• USB plug and play wired headset with a microphone and noise suppression

• Private work area and adequate power source

• A second monitor is highly recommended for most positions

EXPECTED WORK SHIFT FOR THIS OPPORTUNITY IS 4PM-12PM CST

MUST BE FLUENT IN SPANISH & ENGLISH TO ELIGIBLE FOR THIS OPPORTUNITY

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO STATEMENT

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

PAY TRANSPARENCY

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.