Maximus is seeking a Business Analyst to support New York based projects catered to enrollment broker and assessment projects. The incumbent in this position supports business operations in state/federal policy analysis, requirements, impact and change analysis, business process modelling and redesign, knowledge management software systems and business intelligence.

The incumbent also actively participates in overall strategic planning by linking project-specific activities with broader needs across the division and will interact routinely with all levels of operation and group management, infrastructure POCs, staff and customers.

*This is a hybrid position where there will be onsite/in person engagements on an as needed basis.

Primary Responsibilities:

• Identify and determine business requirements and define processes, including clarification on any requirement discrepancies

• Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals

• Develop requirements, workflows, and specification documents for program changes from external clients request or internal process improvements

• Review and edit requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions

• Perform activities required to produce and review of business requirement documentation and system documentation (e.g., design specifications, user manuals) and provide end user training as needed

• Process all Production Support Requests by receiving defect reports and cross referencing the defect with the business requirements

• Extract, tabulate, and analyze data to support program activity and assist in management decision making

• Perform operations research to qualify new opportunities, including analysis of project data, financial forecast, documented requirements, current customer preferences, competitive environment assessments, and staff strengths and weaknesses

• Participate in meetings with customers (internal and external), clients, and teammates to develop insight on requirements, operations strategy, partnership opportunities, and contract tracking and development

• Assist with program development during start up and for selected ongoing operations and provide detailed reports on activities to operation senior staff, division managers, and program managers

• Develop and implement modelling and evaluation processes to determine the effectiveness of current operational activities

• Develop high-quality communications suitable for clients

• Participate in the administration of project and program contract activities

• Support the management, tracking, and analysis of the project’s change management plan

• Conduct federal/state policy analysis and ensures project policies and procedures, work instructions, and training materials reflect current policies

• Participate in User Acceptance Testing (UAT) efforts related to system testing

• Work closely with operations and Systems staff to define requirements, test criteria, and success factors

• Review and monitor execution and completion of system processes

• Establish and perform quality reviews of process outputs

Minimum Requirements:

• Bachelor’s Degree from an accredited college or university

• At least 3 years of experience in systems development

• Experience with eligibility, enrollment and/or related programs

• Knowledge of project operations, systems processes, and flows

• Knowledge of SQL and systems integrations, managed care, HIPAA compliance, and social service environment

• Demonstrated strong analytical / statistical skills

• Proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications

• Ability to solve problems quickly and accurately

• Excellent organizational, interpersonal, written, and verbal communication skills

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Proficiency in successfully executing many complex tasks simultaneously

• Ability to work as a team member, as well as independently

Preferred Skills/Experience:

• Master’s Degree in business, business/engineering, or information management

• 4 or more years of related experience with a minimum of 2 years of systems development

• Life-cycle experience using structured methodologies in requirements management

• Process/data analysis and quality control

• Ability to understand business requirements and translate them into systems requirements

• Demonstrated hands-on involvement in software quality control (e.g., integration / system / regression / performance / user acceptance testing)

• Proven experience contributing to all phases of the software development life cycle

• Experience working with databases and querying data for analysis, testing and research

• Microsoft Dynamics 365 experience a plus

• Healthcare industry experience preferred

• Experience/involvement with implementations

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.