Job Summary

This position will serve as a key member for the Standardized Operations and Analytics (SOA) Program Management Office (PMO). The SOA goal is to bring common understanding, standardized processes and efficiency to Maximus operations through data analytics, effective solutions, project management disciplines and consistent best practices adoptions. The Business Process Analyst is a key member of the operations team supporting data management, client reporting, process engineering, quality control, and problem resolution.

The Business Analyst will ensure effective and consistent implementation of MAXIMUS projects by SOA activities by: (1) Support project implementations and ongoing operations by providing best practice guidance to projects and project managers (2) support project implementations to meet contractual requirements; (3) support ongoing improvement efforts of project management and implementation discipline. (4) Manage the creation and publication of SOA Standards, including best practice guides, tools, and templates. This position is remote, requiring travel up to 50%.

Essential Job Duties

• Independently develops and implements modeling and evaluation processes to determine the effectiveness of current operational activities
• Manage SOA communications, SOA library and SharePoint site
• Create analytics from Capture on forecasting resource needs
• Conducts statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
• Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
• Creates, analyzes and delivers customized reporting for both internal and external audiences • Develops high-quality communications suitable for clients
• May serve as critical client interface
• Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
• Perform other duties as assigned by leadership

Education and Experience Requirements

• BA/BS with concentration in Business, Operations Research, Management Information Sciences, Public Policy or related fields from an accredited University
• Excellent organizational, written and verbal skills
• Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, Microsoft Project Management, and SharePoint
• Background in statistical analysis and reporting
• Bachelor's degree with 3+ years of experience.
• May have additional training or education in area of specialization.
• Develops solutions to a variety of problems of moderate scope & complexity.
• General application of concepts & principles.
• Contributes to the completion of organizational projects & goals.
• Frequent use and general knowledge of industry practices, techniques, and standards.
• Applies knowledge and skills to complete a wide range of tasks.
• Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants w

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.