Job Description

The Digital Engagement Coordinator is one of five coordinators managing a team of Community Resource Corps AmeriCorps members who conduct outreach and engagement across the city. In addition to supervising members, the Digital Engagement Coordinator is one of two coordinators focused on ensuring members are accurately and effectively connecting residents to resources by focusing on providing training and support for outreach projects and supporting members to use digital engagement platforms.

AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.

Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.

The Community Resource Corps AmeriCorps Program aims to:

1. Connect residents to life-sustaining benefits and resources.
2. Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members
3. Build the City of Philadelphia’s capacity for strategic community engagement

Essential Functions

This position works in-person with availability for flexible hours including evening and weekend hours. This position works five days per week, Tuesdays to Saturdays, typically from 9:00 am – 5:00 pm. Saturdays would be worked offsite, whether at community events, or conducting outreach initiatives in Philadelphia communities. A valid driver’s license is required in this role, as the CRC Digital Engagement Coordinator may be asked to conduct site visits, and drive City vehicles to events with CRC staff and/or CRC members.

The Digital Engagement Coordinator’s responsibilities include, but are not limited to:

• Supervise a team of 5-8 AmeriCorps members

  • Conduct regular one-on-one check-in meetings with each member
  • Schedule and host regular team meetings with members
  • Review, correct, and approve member timesheets
  • Monitor member hours and support members to stay on track for term completion
  • Coach members to adjust to service site culture and professional norms
  • Support members to identify and plan for goals beyond service term
  • Hold members accountable for meeting outreach goals
  • Positively recognize members who are meeting program expectations
  • Maintain documentation in member files
  • Ensure members remain in compliance with CRC/CEO and PennSERVE/AmeriCorps guidelines

• Work with CRC team to foster a collaborative and supportive environment across the CRC program, including

  • Participation in regular team meetings
  • Consistent and timely communication regarding members, program activities, and schedule updates
  • Discussing program policies and member situations with team to ensure fair and equitable treatment for all members
  • Collaborate with CEO staff as needed

• Collaborate with CRC team and project partners to design and implement outreach projects

  • Develop expertise on assistance programs CRC is responsible for promoting, including understanding of:
    • Who the program is intended to serve
    • Strategies for targeted outreach to eligible residents/communities
    • How the program is administered including application process
  • Develop outreach strategy for projects
    • Coordinate with Data team and program manager on outreach scripts.
    • Manage phone banks.
    • Manage and update lists/searches to update phone banks.
  • Provide ongoing training and support to CRC members for quality assurance in outreach projects

• Develop guidance to train and reinforce to members best practices for digital outreach, including but not limited to:

  • Phone banking
  • Text banking
  • Emailing

• Use VAN for:

  • Creating lists for phone and text outreach
  • Sharing regular updates with CRC team on member outreach efforts
  • Reviewing member calls for quality control and developing refresher trainings as needed

• Use Peerly for:

  • Setting up and assigning text campaigns

• Serve as point person for troubleshooting issues with:

  • VAN, MiniVAN, Peerly, Google Voice
  • City-issued devices including laptops, hotspots, headsets
  • Phila.gov accounts (Outlook, Teams)

• Receiving incoming calls to main CRC line and directing to appropriate member for follow-up

• Monitoring CRC email inbox and directing inquiries to appropriate staff

• Working with communications teams to develop materials for outreach projects

• Understanding the duties of the Field Engagement Coordinator and covering as necessary.

• Other duties as assigned

Competencies, Knowledge, Skills and Abilities

• Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge around workforce development best practices.
• Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
• Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
• Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
• Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
• Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
• Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
• Willingness to work a flexible schedule with occasional evening and weekend hours.

Qualifications

To be successful in this role, candidates should have experience with most of the bullet points below. We also welcome candidates that have non-professional experience in these areas. For example, lived or volunteer experience can be just as valuable as professional experience. Our primary qualifications for this position include:

• Supervisory experience
• Community engagement experience, preferably in campaign, government or nonprofit settings.
• Relationship management experience
• Understanding of diversity, equity and inclusion principles and trauma informed practices

Our secondary qualifications for this position would be nice to have but are not necessary to apply. Those include:

• Experience managing or knowledge about career development programs.
• Already existing relationships with community-based organizations and residents in Philadelphia’s lowest wealth communities.
• AmeriCorps service experience.
• Data management experience, particularly with NGP VAN and peer-to-peer texting platforms.

Supervisory Responsibilities

• Directly responsible for the supervision of the Community Resource Corps Americorps Members

Other Specialties, Certifications, Physical Requirements, and Work Conditions

• Regular, predictable attendance is required
• Successful candidate must be a city of Philadelphia resident within six months of hire
• Hybrid work setting

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $55,000 - $60,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx