Job Description

The Cable Plant Software Coordindator is responsible for the maintenance, accuracy, and integrity of the airport’s cable plant management system (netTerrain). This role ensures all fiber and copper installations, deactivations, and changes are properly documented and visually represented within the system. In this role, they will serve as the primary point of contact for all netTerrain-related support and will work closely with internal stakeholders and external vendors to ensure physical cable infrastructure is aligned with operational standards and fully documented. This role will also oversee our telecommunications rooms, data closets, IDF closets, and MDFs to ensure compliance with our standards.

As a member of the IT Systems & Infrastructure team, you will be expected to promote a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within IT.

Essential Functions

Cable Plant Software Management

• Maintain and update the netTerrain cable management platform, ensuring accurate and current representation of all active fiber and copper connections.
• Serve as the system owner and subject matter expert for netTerrain, supporting users across departments and assisting with training, access, and troubleshooting.
• Establish and maintain best practices for documentation, version control, and system integrity.

Documentation & Quality Assurance

• Document all new cable installations, modifications, and decommissions.
• Collaborate with the Cable Technicians and Capital Development Group to capture project-level changes and ensure timely updates.
• Conduct periodic audits of Data Centers, IDF closets and MDFs to ensure installations conform to established standards and are reflected in netTerrain.

Vendor Oversight & Coordination

• Provide oversight and technical guidance to third-party vendors during cable installation projects.
• Review installation plans, perform spot checks, and validate as-built documentation against netTerrain.
• Ensure vendors adhere to physical infrastructure standards and airport policies.

Cross-Team Collaboration

• Partner with Infrastructure teams, Cable Technicians, and Capital Development project managers to coordinate cable plant activities.
• Participate in infrastructure planning meetings to stay informed on upcoming projects impacting the physical plant.

Compliance & Standards

• Develop and enforce standards for labeling, documentation, and IDF closet configuration.
• Recommend improvements to cable management workflows and procedures.

Additional Duties

• Perform other IT-related duties as requested.

• Participate in infrastructure planning meetings to stay informed on upcoming projects impacting the physical plant.

• Compliance & Standards

• Develop and enforce standards for labeling, documentation, and IDF closet configuration.

• Recommend improvements to cable management workflows and procedures.

• Additional Duties

• Perform other IT-related duties as requested.

Competencies, Knowledge, Skills and Abilities

Essential Qualifications

• 3+ years of experience in IT infrastructure, cable plant management, or facilities documentation.
• Hands-on experience with cable plant software (netTerrain or similar platforms).
• Familiarity with structured cabling standards (e.g., TIA/EIA, BICSI).
• Strong organizational and documentation skills.
• Ability to interpret network diagrams and infrastructure schematics.
• Excellent communication and vendor coordination abilities.

Additional/Desirable Skills & Abilities

• Experience working in a critical infrastructure environment (e.g., airport, utility, or large campus).
• Working knowledge of AutoCAD or GIS systems.
• BICSI certification or equivalent a plus.

Qualifications

• We value your knowledge and expertise over the method by which you acquired it. While a specific degree is not mandatory, we consider a bachelor's degree to be a beneficial foundation for this position.
• A minimum of three to five years of experience in IT infrastructure or working with Layer 1 technology is required.

Additional Information

Salary: $70k-$90k

Important: To be considered, candidates must provide a cover letter and resume.

All applications should include the following:
• A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!
• Your resume or curriculum vitae.
• Optionally, an online professional portfolio or public GitHub account.

We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.