Job Description

The City of Philadelphia’s Office of Innovation and Technology is seeking a visionary and innovative leader for the role of Chief Strategic Marketing and Communications Officer (CSMCO). This role is essential for addressing the need for enterprise-wide strategic planning and performance management. The CSMCO will lead the Strategic Marketing and Communications division, oversee strategic partners, manage traditional and social media marketing and communications units, and identify ways to highlight the outstanding work produced by the Office of Innovation and Technology (OIT) to the residents. Additionally, the CSMCO will collaborate with industry partners to elevate the City technologically, creating data-driven strategies and processes while achieving breakthrough results.

Key Responsibilities:
1. Strategic Planning and Execution

• Develop, implement, and manage comprehensive strategic plans that align with the City’s mission, vision, and goals.
• Collaborate with senior leadership to identify and prioritize strategic initiatives.
• Establish performance metrics and dashboards to monitor progress and measure success against strategic objectives.
• Lead the development of long-term strategies that enhance organizational effectiveness and efficiency.

2. Performance Management

• Oversee the creation and implementation of performance management systems and processes.
• Monitor and analyze performance data to identify areas for improvement.
• Provide strategic insights and recommendations to improve overall organizational performance.
• Ensure alignment between strategic goals and departmental activities.

3. Leadership and Oversight

• Lead and manage the Strategy and Communications division, including strategic partners, marketing, and communications units.
• Foster a collaborative and inclusive team environment that promotes innovation and excellence.
• Mentor and develop staff, promoting professional growth and ensuring high levels of performance.

4. Strategic Partnerships and Innovation

• Identify and cultivate strategic partnerships with external organizations, stakeholders, and community leaders.
• Collaborate with industry partners to explore and implement technological advancements that elevate the City.
• Leverage partnerships to enhance the City’s strategic initiatives and maximize resources.
• Represent the City in high-level meetings, conferences, and forums to promote strategic interests and innovation.

5. Marketing and Communications

• Oversee the development and execution of comprehensive marketing and communications strategies.
• Ensure effective internal and external communication of strategic initiatives and organizational achievements.
• Manage public relations efforts to enhance the City’s image and reputation.
• Develop and maintain consistent messaging across all communication channels.

6. Community Engagement and Outreach

• Identify and implement ways to showcase the great work produced by OIT to the residents of Philadelphia.
• Organize and oversee events that highlight OIT’s initiatives and achievements.
• Write articles and develop content for traditional and social media to engage the community and promote transparency.
• Foster a strong connection between OIT and the residents, ensuring that their needs and feedback are incorporated into strategic planning.

7. Data-Driven Strategy Development

• Create and implement data-driven strategies and processes to achieve breakthrough results.
• Utilize data analytics to inform decision-making and strategic planning.
• Continuously assess and refine strategies based on data insights and performance outcomes.

Skills and Abilities

• Strong strategic thinking and analytical skills with the ability to anticipate future trends and consequences.
• Excellent leadership and team management skills, with the ability to inspire and motivate others.
• Superior communication and presentation skills, both written and verbal.
• Ability to build and maintain effective working relationships with a wide range of stakeholders.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• High level of integrity, professionalism, and commitment to public service.

Personal Attributes

• Visionary leader with a passion for innovation and continuous improvement.
• Collaborative and inclusive approach to leadership.
• Results-oriented with a strong focus on accountability and performance.
• Resilient and adaptable, with the ability to navigate change effectively.

Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Strategic Management, or a related field; Master’s degree preferred.

Additional Information

Salary Not to Exceed: $175,000

Important: To apply, candidates must provide a cover letter, resume and references.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.